zenloop

Based on the Net Promoter Score (NPS), zenloop helps businesses improve their customer experience. The SaaS solution automatically collects customer feedback through various channels along the customer journey. By analyzing the quantitative and qualitative feedback, zenloop helps you immediately identify churning customers, derive the reasons for churn and alert stakeholders, as well as recover customers with personalized measures. We increase the customer retention of leading online companies such as Douglas, Shop Apotheke, HelloFresh, and Drykorn.

Core Benefits:

• Prevent customer churn: Immediately recognize dissatisfied, potentially migrating customers from the customer feedback data directly in the platform or in salesforce.
• Customer recovery: Quickly win back these customers with personalized measures. Use direct integrations to major email and CRM tools – and salesforce – to automate the process by sending emails, opening support tickets, and more.
• Insights and alerts: Analyze the reasons for migration and automatically alert relevant stakeholders. Identify the problem areas that have the biggest impact on your business and track their development over time.