Dialpad for Salesforce
Call, message, meet, and support—on one Ai-powered app
By DialpadCustomer Service
- Rating
- 3.9
- Reviews
- 97
- Pricing
- Paid
- From $25 per user per year
- Listed since
- 2017
About Dialpad for Salesforce
The Ai-Powered Customer Intelligence Platform for Salesforce
Optimized for both Sales Cloud and Service Cloud, Dialpad brings Ai-powered workflows, powerful native calling, and real-time customer intelligence to Salesforce so your team can focus on driving more sales and improving customer satisfaction.
BUILT-IN AI ACROSS EVERYTHING Dialpad Ai enables real-time data capture, transcription, and sentiment analysis to create a company-specific data set that empowers agents, drives sales revenue and improves customer service performance.
BEAUTIFULLY DESIGNED WITH ROBUST CAPABILITIES
- Unify communications with click-to-call
- Easily log and track call notes
- Real-time transcription and coaching with Dialpad Ai
- Screen pops with instant visibility into customer history
- Post-call summaries and recordings
- Individual and group texting support
- Automatically analyze interactions
THE FREEDOM TO WORK FROM ANYWHERE Allow teams to make calls directly from Salesforce, seamlessly switch calls to their mobile phones, take notes, view all customer insights, and record calls on the go.
Dialpad for Salesforce is only available to our Pro and Enterprise customers. Contact sales@dialpad.com for more information.
Highlights
- Powerful Ai built into everything— for the best CX: By enabling the Dialpad Everywhere Widget in Salesforce, you can access powerful Ai tools to reduce agent friction and create the best customer experiences.
- Close deals faster, from anywhere: Our Ai assistant connects sellers to the right information in real time, and delivers objection handling, live recommendations, scripts from anywhere in the world with a mobile-first, cloud-based integration.
- No app switching needed: Dialpad autologs calls, transcripts, and notes in Salesforce so you don’t have to.
Screenshots and videos
Pricing
Paid, from $25 per user per year.
| Plan | Price | Billed |
|---|---|---|
| Dialpad Connect (Pro) | $25 per user | Yearly |
This integration is available on Dialpad Pro and Enterprise licenses. Teams also need an Enterprise or Unlimited edition of Salesforce and/or an edition that supports APIs. Learn more: https://dialpad.com/pricing.
The publisher offers discounts.
Compatibility
- Works with
- Sales Cloud
- Service Cloud
- Hyperforce
- Requires
- Sales Cloud
- Service Cloud
- Salesforce editions
- Professional
- Enterprise
- Unlimited
- Performance
- Developer
- Lightning Experience
- Supported
- Salesforce mobile app
- Not supported
- Salesforce security review
- Passed on July 5, 2023
- Languages
- English
- Japanese
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