Healthcare (HLS) Payer Chatbot

SpringML is one of the earliest Salesforce strategic partners in the Einstein ecosystem; specialized in AI/NLP based chatbot applications, conversational interfaces & Einstein analytics solutions.

About Healthcare (HLS) Payer Chatbot Powered by NLP, SpringML’sHealthcare (HLS) Payer Chatbot provides a tailored, personalized user experience leveraging Salesforce platforms such as Apex, Process builder to capture the intent and member profile information.

Whether it’s a question related to simple billing like their last medical claim or out of the pocket expense or network services inquiries, like requesting a list of nearby in-network physicians, SpringML’s Healthcare (HLS) Payer Chatbot can help.

For example, a member can submit a question like, “Who are the nearby in-network physicians?” The bot will return a list of all the physicians nearby by automatically analyzing the member’s location and identifying matches.

Installation Support Once you install, Healthcare (HLS) Payer Chatbot will capture a complete list of Intents, dialogs, and basic Apex classes to be used as templates to get you started. Refer to provided Installation Instruction.