BeInContact CTI for Salesforce
Cloud Contact Center Omnichannel
By BeCloud SolutionsCampaign Management
- Rating
- 5.0
- Reviews
- 2
- Pricing
- Free
- With paid plans
- Listed since
- 2019
About BeInContact CTI for Salesforce
Call Center Software - 100% Cloud Contact Center Omnichannel
Use the advanced BeInContact solution integrated with Salesforce to develop the communication strategy that best suits your company. BeInContact solution offers, together with Salesforce, a powerful routing engine unifying all contact channels. This way, operators of the Salesforce Contact Center are able, using the BeInContact page only, to manage all the configured contact channels in one single user interface. Integration with Salesforce allows operators to have all customer information on screen, thus optimizing and simplifying daily operations.
Benefits:
- Eliminate screen switching with intuitive interface;
- No software installation;
- Reduce call handling times with automatic CTI screen pops, identify callers and route
them to the right agent;
- Display caller information with CTI screen pops;
- Incoming callers are instantly matched to existing contact records, which are
automatically displayed;
- Any browser (Chrome, Firefox, Safari, etc.)
Highlights
- EASY TO DECIDE: You will be Live in a few days without waiting for whole months. After examining your request and your needs you will be able to be operational within a few days or weeks, depending on the complexity of the project.
- EASY TO USE: BeInContact is designed to be simple and intuitive. Through a short training, both remotely and in on premise, you will be able to fully grasp the entire solution and have complete access to it.
- FULLY CUSTOMISABLE: BeInContact can be personalised to suite every business needs, including working with multiple communication channels. (Voice, Mail, SMS Chatbots, socials, etc...)
- FULL CLOUD PLATFORM: no expansive hardware, nor IT infrastructures are needed to make BeInContact work. No defined physical location either. An internet connection is all you need
- MANAGEMENT OPTIMIZATION: Manage customer interactions and agents operations without shifting from one channel to the other. All the analytics will be at your disposal on one single screen
- CTI integration with Search and Pop up screens Leads and contacts-based Click to Call and Outbound campaigns Call Recording & Transcript
Screenshots and videos
Pricing
Free, with paid plans.
Compatibility
- Works with
- Sales Cloud
- Service Cloud
- Health Cloud
- Requires
- Sales Cloud
- Service Cloud
- Financial Services Cloud
- Health Cloud
- Salesforce editions
- Professional
- Enterprise
- Unlimited
- Developer
- Lightning Experience
- Supported
- Salesforce mobile app
- Not supported
- Salesforce security review
- Passed on December 28, 2018
- Industries
- Horizontal Product
- Languages
- Dutch
- English
- French
- German
- Italian
- Portuguese
- Russian
- Spanish
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