Video Support and Video Inspection App for Salesforce

Highlights

• HOW IT WORKS 1. Start a Blitzz session directly from Salesforce. 2. Invite guests instantly via SMS, Email, or WhatsApp. 3. Guest join the video call with a single click in their browser. 4. Use markup, pointer, photo capture to guide the end user
• VISUAL REMOTE ASSISTANCE (VRA) Provide real-time help with live video and interactive tools. Agents see exactly what the customer sees, guide them visually, and solve problems quickly without the need for complex explanations or multiple interactions.
• REMOTE VIDEO INSPECTIONS (RVI) Conduct inspections and audits virtually with live video. Capture images, record details, and log findings directly into Salesforce. Reduce site visits, save time, and ensure compliance with accurate visual documentation.
• COBROWSING & SCREENSHARE Go beyond screen share with secure cobrowsing. See exactly what the customer sees in their browser, guide them step-by-step, and reduce errors during onboarding, troubleshooting, or checkout flows.
• ANNOTATION & MARKUP TOOLS Agents can point, highlight, or draw directly on the customer’s screen or video feed. These visual tools remove guesswork, make instructions clear, and ensure issues are solved correctly on the first interaction.
• IMAGE & PHOTO CAPTURE Capture high-quality photos and images during sessions. Save them directly to Salesforce Cases for audits, compliance, claims processing, or training documentation with a complete visual record of the call.
• AI CALL SUMMARIES After every session, Blitzz generates an AI-powered call summary. Action items, key notes, and context are logged automatically into Salesforce, improving efficiency, accuracy, and team collaboration.
• NO DOWNLOADS REQUIRED Guests can join Blitzz sessions with a single click from their browser. No app downloads or technical setup needed—making the experience effortless for both customers and agents, on any device.
• ENTERPRISE-GRADE SECURITY Blitzz protects every session with enterprise-grade security. SOC 2, GDPR, and HIPAA-ready, with encrypted video and data handling, ensuring your customer interactions remain private and compliant.