Vocalabs Phone Surveys using Live Interviewers
By Vocal Laboratories Inc.Customer Service
- Rating
- Not rated yet
- Reviews
- No reviews yet
- Pricing
- Paid
- From $15 per completed interview, one time
- Listed since
- 2017
About Vocalabs Phone Surveys using Live Interviewers
The Customer's Voice IS The Voice of the Customer
Online surveys are good for a lot of things, but sometimes you need more. Live telephone interviews have a higher response rate, collect more in-depth feedback, and give customers the human touch you can't get from an automated survey.
Leveraging our experience of developing and executing high-touch real-time customer feedback processes since 2001, Vocalabs has made it simple to include telephone interviews in Marketing Cloud. Just drag-and-drop the phone interview into any point along the customer journey. That's it, we do all the rest.
We provide survey and script design, on-demand telephone interviews, and full data integration with Marketing Cloud. All interviews are recorded for your review, and we can provide analysis and recommendations if required. There are no minimums, and you can turn interviews on and off whenever you need.
Highlights
- On-demand customer interviews, triggered by any point in a Marketing Cloud journey. No minimums, no scheduling, and no hassle. Interviews can be conducted within minutes of a trigger.
- Coded customer responses from completed interviews are pushed back to Marketing Cloud, and viewable through our own survey reporting platform. All interviews include a full-length audio recording.
- Our services include script and process design, survey execution, reporting, and analysis. We make it easy to add the human touch to Marketing Cloud!
Screenshots and videos
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Pricing
Paid, from $15 per completed interview, one time.
| Plan | Price | Billed |
|---|---|---|
| Default Plan | $15 per completed interview | One time |
Pricing is based on the number of interviews completed and the interview length; 3-minute interview is $15; volume discounts are available. One-time setup and survey design fee of $1,000 required. Contact us for complete pricing details.
Compatibility
- Works with
- Marketing Cloud
- Salesforce editions
- Professional
- Enterprise
- Unlimited
- Performance
- Developer
- Salesforce Platform
- Lightning Experience
- Not supported
- Salesforce mobile app
- Not supported
- Salesforce security review
- Passed on May 1, 2017
- Languages
- English
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