Voicenter Contact Center logo

Voicenter Contact Center

By Voicenter ltdAgent Productivity

Rating
Not rated yet
Reviews
No reviews yet
Pricing
Paid
From $5 per user per month
Listed since
2023

About Voicenter Contact Center

The most features-rich cloud contact center Salesforce solution

Voicenter is a leading cloud-based & cloud-native call center service provider with flexible integrations and CTI tools to meet any business requirement, automating business processes, reducing operational costs, and improving user & customer experience. Organizations of any size optimize and upgrade their business activities using Voicenter's call center services. The communication tools are just part of dozens of other useful business tools such as:

  • WFO - Workforce optimization - monitoring the agent's performance and metrics.

All the most advanced cloud telephony solutions in the world under one roof. Solutions for a variety of segments, sectors and operations: end users, managers, sales, support, IT and networking, finance, human resources, professional teams & more. The Voicenter-Salesforce integration improves your customer experience by unifying the Voicenter platform and data with your Salesforce environment.

Highlights

  • Enhance customer experience and agent productivity: - Call directly from the Salesforce interface. - Tailor-made pop-up screen customization. - Comprehensive and detailed call logs. Combined telephony data into your Salesforce context.
  • Different users can have different settings. Use our Profiling feature to personalize the app to your organization's requirements.
  • Easy to connect and quick to configured.
  • Automatically log all calls to Salesforce.

Screenshots and videos

Why Customers Choose Voicenter

Image 1 of 10

Why Customers Choose Voicenter

Pricing

Paid, from $5 per user per month.

Voicenter Contact Center plans
PlanPriceBilled
Call Center Agent - Existing Client$5 per userMonthly
Call Center Agent - New Client$49.9 per userMonthly

Compatibility

Requires
  • Sales Cloud
  • Service Cloud
Salesforce editions
  • Enterprise
  • Unlimited
  • Developer
Lightning Experience
Supported
Salesforce mobile app
Not supported
Salesforce security review
Passed on October 6, 2023
Industries
  • Horizontal Product
Languages
  • English

More Agent Productivity apps

The most reviewed Agent Productivity apps on the AppExchange, to compare before you choose.

All app categories