GoTallo
connects social messaging to Salesforce (formerly Social25)
By Group25 - Connecting you to your customersCustomer Service
- Rating
- 5.0
- Reviews
- 7
- Pricing
- Paid
- From €0.01 per message per month
- Listed since
- 2017
About GoTallo
Connect with your customers, on any social channel they are.
In a world where speed is everything, customers expect instant replies. They're on WhatsApp, Instagram, and Facebook Messenger, and they want to talk to you there. But how do you keep up? Juggling multiple apps, trying to remember who said what, and constantly switching tabs is a nightmare. It leads to slow responses, frustrated customers, and lost sales. In fact, studies show that over 65% of people will switch brands because of a bad customer experience. It’s a vicious cycle that's holding your business back.
The All-in-One Solution (GoTallo as the solution to the problem and how it works) Imagine a world where every single conversation whether it's a new lead on WhatsApp or a support query on Instagram lands in one place. Your team can see the full customer history and reply instantly, all without leaving Salesforce.
No more faffing around with different platforms. GoTallo is the real-time chat application built to give your teams a competitive edge. We bring all your social messaging channels into a single flow, so you can have meaningful, real-time conversations that build loyalty and revenue.
Highlights
- Salesforce native: Built directly on Salesforce (Lightning Web Components & APEX) for real-time case creation and full omnichannel control. Deep integration, not just a bolted-on tool.
- Service/Sales focus: Unlike competitors, GoTallo maintains a clear focus on sales and service, avoiding marketing clutter to provide a streamlined, powerful tool for support teams.
- Private channels: Manage direct messages now, all logged to Salesforce cases.
- Power AI Fully usable with connection to AgentForce, GPT, and Flows. Our bot-agnostic approach allows you the freedom to choose your preferred chatbot or agent solutions.
- Better than connectors: Eliminate sync issues, costly external licensing, and the need to switch between disparate tools. GoTallo provides a truly unified experience.
Screenshots

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Pricing
Paid, from €0.01 per message per month.
| Plan | Price | Billed |
|---|---|---|
| Default Plan | €0.01 per message | Monthly |
GoTallo offers 3 solution packages: Essential for up to 10.000 monthly messages (€0,01 p/m). Advanced for 10.001 - 50.000 monthly messages (€0,008 p/m). Enterprise for 50.001 - 200.000 monthly messages (€0,006 p/m). Additonal platform cost apply.
The publisher offers discounts.
Compatibility
- Works with
- Sales Cloud
- Service Cloud
- Platform Cloud
- Requires
- Platform Cloud
- Salesforce editions
- Enterprise
- Unlimited
- Performance
- Developer
- Salesforce Platform
- Lightning Experience
- Supported
- Salesforce mobile app
- Supported
- Salesforce security review
- Passed on December 30, 2021
- Industries
- Horizontal Product
- Education
- Retail
- Languages
- Dutch
- English
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