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Eloquant Contact for Salesforce

Cloud Contact Center

By EloquantCustomer Service

Rating
Not rated yet
Reviews
No reviews yet
Pricing
Paid
From €10 per user per month
Listed since
2022

About Eloquant Contact for Salesforce

Unified management of interactions for contact centers

Eloquant, expert in Customer Relations since 2001, is today the only SaaS publisher in France to offer a global Customer Relationship solution, designed to provide your customers with the most beautiful experience! The Cloud Contact Center solution, combined to an Experience Feedback Management one optimizes the management of interactions between your brand and your customers on all channels, for better team productivity and increased customer satisfaction. Eloquant makes your relationship easier, by providing you with reliable, flexible solutions, and high-level support throughout its CX Programme lead by a dedicated CX Consultant. Advice, project management, deployment, operational monitoring and support are provided by teams committed to you. Eloquant is proud to serve, among its clients, 35% of CAC40 companies, various public sector players and many SMEs. With 320 active clients in Europe, the solution is used in 123 countries, in 12 different languages via 3 rounded and secured datacenters in France. Eloquant, one of the only ISO 27001 certified publishers on the market, also guarantees complete protection of your most sensitive data: those of your customers!

Highlights

  • Gain productivity avoiding daily repetitive tasks in several applications. Target simplicity in a single one! Benefit from advanced skills-based calls routing, qualification and one of the most powerful customer knowledge tool, Salesforce.
  • Boost your contact center productivity thanks to a simple and ergonomic agent desktop. A responsive agent interface combined to a SSO connection allows remote workers to become remote customer experience agent.
  • Monitor statistics and reports in one place following the contact center and agent activity logs to adjust your workforce performance. Increase satisfaction walking in your customer shoes by collecting and taking their feedback into account.

Screenshots and videos

Eloquant for Salesforce

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Eloquant for Salesforce

Pricing

Paid, from €10 per user per month.

Eloquant Contact for Salesforce plans
PlanPriceBilled
Default Plan€10 per userMonthly

Eloquant will charge from 10€ to 50€ a month per user depending on required options. Please contact us for more information : salesforce.contact@eloquant.com

Compatibility

Requires
  • Sales Cloud
  • Service Cloud
Salesforce editions
  • Professional
  • Enterprise
  • Unlimited
  • Performance
  • Developer
Lightning Experience
Supported
Salesforce mobile app
Not supported
Salesforce security review
Passed on January 20, 2022
Languages
  • English
  • French

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