Totango for Salesforce

Highlights

• Account Health: Get real-time visibility into customer health so you can take action at the right time with the right messages to enhance and expand your customer relationship and reduce churn risk.
• Engagement Score: is a relative score attached to each account. It's a number between 0 - 100, measuring the intensity of product usage by the account end-users. Engagement score is calculated daily and is measured on a 14-day sliding window of usage.
• Number of Active Users: counts the total number of active users in an account. A user is considered "active" if they had at least 1 activity registered during the time period. The metric is available in a daily, 3-day, 7-day, 14-day, 30-day & 90-day time
• License Utilization: measures the rate between the number of active-users in an account and the total number of licenses purchased. It's a great metric for applications that have a seat-based pricing model.