Chatdesk Trends
Automatic Customer Insights - Email, Chat, Social, and Reviews
By ChatdeskAnalytics
- Rating
- 5.0
- Reviews
- 1
- Pricing
- Free
- Paid plans from $900 per 40000 per month
- Listed since
- 2023
About Chatdesk Trends
Drive sales and reduce support costs through automatic customer insights
All your feedback from every channel - all in one place.
All your feedback from email chat, social, surveys, and more are automatically aggregated into one place, making it easy to spot patterns in what customers are saying and find new growth opportunities.
The most accurate tagging - done automatically.
Chatdesk has 90%+ average tagging accuracy across 70+ tags, including your own custom tags and filters. #easy.
Find exactly what you need and export it in a flash
Looking for something specific? Chatdesk provides natural language search across every message. Or if you just want the gist, our machine learning tools (powered by GPT-3) generate automatic feedback summaries for easy skimming. And it all seamlessly exports to CSV or your data warehouse.
Features you’ll love:
- Free E-mail and Social Media Word Cloud Generator from your social
- Customer Sentiment Analysis by category
- Customer Trends Report Over Time
Highlights
- Use Cases - Customer Experience • Identify self-service opportunities • Update FAQs to reduce product and support confusion • Quickly uncover and solve website and product issues • Increase retention of at-risk customers using sentiment analysis
- Use Cases - Marketing / Social • Update checkout flow to reduce customer confusion • Enhance website experience to increase sales • Optimize email and social retargeting campaigns • Identify positive customers to enhance referrals and win-backs
- Use Cases - Analytics/Insights • Automatic data export to your data warehouse • Report on emerging trends regarding contact rates and customer issues • Replace or redesign lower-performing products/services • Improve product and service experience
Screenshots
Image 1 of 7
Pricing
Free, paid plans from $900 per 40000 per month.
| Plan | Price | Billed |
|---|---|---|
| Standard | $900 per 40000 | Monthly |
The free Starter plan covers 1000 tickets per month. The Standard plan ($900/mo) will tag up to 40k tickets per month. For customers who need to tag 40k+ tickets per month, our Enterprise plan is available with custom pricing. Contact us for more info.
Compatibility
- Requires
- Service Cloud
- Salesforce editions
- Enterprise
- Unlimited
- Developer
- Lightning Experience
- Supported
- Salesforce mobile app
- Not supported
- Salesforce security review
- Passed on April 3, 2023
- Industries
- Financial Services
- Retail
- Travel, Transportation, and Hospitality
- Languages
- English
More Analytics apps
The most reviewed Analytics apps on the AppExchange, to compare before you choose.