Complaints Pro for All Industries
By CausiaCollaboration
- Rating
- 5.0
- Reviews
- 3
- Pricing
- Paid
- From 50 AUD per user per month
- Listed since
- 2011
About Complaints Pro for All Industries
Complaints, Quality and Compliance Software
You can:
- Respond quickly to every customer complaint
- Uncover customer insights from complaints
- Unleash your organization's continuous improvement
- Find and fix root causes quickly
With Complaints Pro you will be able to listen to what your customers are saying through social media, respond efficiently through professional complaints management and with QA alarms and quality assurance modules, find and fix root causes quicker than ever before.
It’s tools and features help you:
- Centralize complaints management
- Avoid time consuming duplication and rekeying of information
- Decrease response times for both consumers and internal staff
- Keep your reputation spot-less
- Use reports and dashboards to measure results
- Grow your company from insights gathered from complaints and recommendations
Don’t settle for just managing complaints. Record, Resolve and Report is not enough. Go beyond that. Use customer insight to grow your company and continue to improve.
Highlights
- Streamlined Communication Management Send and receive both emails and SMS directly from Complaints Pro, with email signatures and ‘from email address’, that reflect the brand the complaint is related to.
- Case Management Streamlined end to end processing of all cases regardless of severity, whilst adhering to required SLA targets and other regulatory requirements, with key features such as: - Role based privileges - Evidence management - Evidence Timeline
- Analytics and Reports Provides interactive dashboards, an extensive report library, and ad-hoc report design tools with full drill-down support. Reports can also be delivered daily, weekly or monthly to your mailbox
- Workload Tracking Track open cases, investigations, and to-do’s by due date, severity, and other criteria. View items that need actioning in a variety of formats, including monthly calendar view, Kanban, and list/detail views
- Intuitive Information Capture Self-guided wizards make it easy to capture lodged as open and closed on first contact complaints. Also, clever features like 'email drag and drop from outlook directly into a case file' allow you to gather evidence with ease
Screenshots and videos
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Pricing
Paid, from 50 AUD per user per month.
| Plan | Price | Billed |
|---|---|---|
| Case Manager | A$50 per user | Monthly |
| Case Collaborator | A$10 per user | Monthly |
| Complaints Pro Platform | A$1,000 per company | Monthly |
- We offer multi-year contract discounts - Pricing can be tailored to your businesses specific circumstances
The publisher offers discounts.
Compatibility
- Works with
- Sales Cloud
- Service Cloud
- Platform Cloud
- Requires
- Platform Cloud
- Salesforce editions
- Enterprise
- Unlimited
- Performance
- Developer
- Salesforce Platform
- Lightning Experience
- Supported
- Salesforce mobile app
- Supported
- Salesforce security review
- Passed on August 23, 2023
- Industries
- Consumer Goods
- Languages
- English
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