Cadalys Concierge™
By Cadalys, Inc.Customer Service
- Rating
- 5.0
- Reviews
- 7
- Pricing
- Paid
- From $3 per user per month
- Listed since
- 2017
About Cadalys Concierge™
Next-Generation Powerful and Elegant Help Center
Cadalys Concierge™ works seamlessly with Salesforce Cases and Knowledge. It is based on the Knowledge-Centered Support (KCS®) methodology developed by the Consortium for Service Innovation. The approach seeks to create content as a by-product of solving problems, evolve content based on demand and usage, develop a knowledge base of an organization's collective experience to-date, and recognize learning, collaboration, sharing and improving.
Cadalys Concierge™ can operate on a single instance of Salesforce for companies that have all of their knowledge management and case management in Salesforce. For companies with multiple knowledge stores or multiple case management systems, Cadalys Concierge™ can integrate multiple instances of Salesforce as well as other Knowledge and ticketing systems across your enterprise.
Highlights
- POWERFUL SEARCH CAPABILITIES consider Knowledge Article views, likes and last published date when presenting results. Results are personalized based on the user. Content Preview displays an article preview to the user without leaving search results.
- CONTEXT-BASED ACTIONS guide users what to do next based on their search, such as logging a Case, making a phone call, visiting a web page, launching an app or chatting live with an agent. This "bias to action" helps users resolve their issue immediately.
- EASY, TRANSPARENT TICKETING provides a one-stop shop for all shared-services (IT, HR, Facilities, T&E, etc…). Intuitive forms offer frustration-free experiences. Integrated Chatter® feed enables powerful collaboration between users and ticket owners.
Screenshots and videos
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Pricing
Paid, from $3 per user per month.
| Plan | Price | Billed |
|---|---|---|
| Default Plan | $3 per user | Monthly |
List price is $3 per user per month, with volume discounts offered based on number of users. Contact us for your discount.
The publisher offers discounts.
Compatibility
- Salesforce editions
- Enterprise
- Unlimited
- Performance
- Salesforce Platform
- Lightning Experience
- Supported
- Salesforce mobile app
- Not supported
- Salesforce security review
- Passed on September 26, 2017
- Languages
- Dutch
- English
- Finnish
- French
- German
- Danish
- Italian
- Japanese
- Korean
- Portuguese
- Russian
- Chinese (China)
- Spanish
- Swedish
- Thai
- Chinese (Taiwan)
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