Diabolocom CTI for Salesforce
Contact Center, AI, Inbound/Outbound Calls, HVS
By DiabolocomCustomer Service
- Rating
- 5.0
- Reviews
- 10
- Pricing
- Paid
- From €10 per user per month
- Listed since
- 2020
About Diabolocom CTI for Salesforce
The AI-powered Cloud telephony expert combined with Salesforce firepower
Diabolocom enables organizations worldwide to build brand loyalty and drive sales growth.
Our innovative cloud-based solution leverages its proprietary AI technologies to optimize contact centers of medium to large sizes, enabling efficient management of customer interactions across all communication channels. As a telecom operator, we ensure premium voice quality, efficient handling of high call volumes, and provide phone numbers worldwide.
Our comprehensive range of AI services, specifically designed for customer relations, elevates data quality and automates tasks. These services, fully integrated into our cloud contact center solutions, are also accessible through APIs in multiple languages.
We empower Customer Service and Sales teams to effectively handle all inbound and outbound interactions thanks to our state-of-the-art dialer. Our solution seamlessly integrates with leading CRMs and offers real-time monitoring and analytics capabilities.
Diabolocom, with offices across Europe, the USA, Brazil, and the UAE, proudly serves 350+ clients, with agents operating from 60+ countries.
Highlights
- Connect your CRM Salesforce with our interaction management software powered by AI to streamline your agents' work, personalize every communication with your customers, and enhance customer satisfaction.
- Effortlessly integrate our AI-powered solution into your Salesforce CRM within minutes. Diabolocom solution allows agents to seamlessly operate within the Salesforce interface. Handle all customer and prospect interactions directly in Salesforce.
- Enhance your agents' proactive approach through CTI integration into Salesforce. We significantly simplify agents' tasks with features such as IVR, skill-based routing, automatic Answering Machine Detection, and efficient call blending using power dialer.
- Integrating our AI services with Salesforce provides agents with historical context and a complete picture of customers. Agents get rid of manual data entry and workflows are automatically triggered for post-call actions.
- Take advantage of Diabolocom CTI with Salesforce for real-time monitoring of agents, customizable dashboards and activity reports. Build your interaction management strategy on the unified data from Salesforce and Diabolocom.
- Providing personalized customer experiences and enhancing agent efficiency—both contributing to an increase in customer satisfaction.
Screenshots and videos
Pricing
Paid, from €10 per user per month.
| Plan | Price | Billed |
|---|---|---|
| Diabolocom Cloud Call Center Software | €10 per user | Monthly |
Compatibility
- Works with
- Experience Cloud
- Marketing Cloud
- Health Cloud
- Requires
- Sales Cloud
- Service Cloud
- Marketing Cloud
- Salesforce editions
- Professional
- Enterprise
- Unlimited
- Performance
- Developer
- Lightning Experience
- Supported
- Salesforce mobile app
- Not supported
- Salesforce security review
- Passed on March 6, 2020
- Industries
- Energy
- Manufacturing
- Public Sector
- Languages
- English
- French
- German
- Italian
- Portuguese
- Russian
- Spanish
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