RightAnswers

Having useful knowledge that’s easy to find is a fundamental need of any service and support center. RightAnswers’ workflows and processes employ knowledge best practices to ensure your knowledgebase and access to content is flexible, complete and up-to-date.

Seamless integration with Salesforce means agents find knowledge without leaving their Salesforce screen, easing their work and reducing training time. Our powerful search, advanced filters, tagging, favorites and FAQs lets agents, customers and end-users quickly find answers. Social aspects such as forums and comments enable users to help each other.

With 450+ clients and 10s of millions of users, we streamlined the onboarding process to get you up-and-running in 90 days or less. Our unique, complimentary Client Success Program provides the necessary expertise to continually drive effectiveness and adoption throughout the course of our relationship.

Typical results:

• 38% increase in NPS
• 14% improvement in customer satisfaction
• 78% successful self-service searches
• 38% reduction in call volume due to web and mobile self-service
• 50% reduction in time to proficiency
• 70% increase in service rep retention