Toku for Salesforce
By TokuCustomer Service
- Rating
- Not rated yet
- Reviews
- No reviews yet
- Pricing
- Paid
- From $60 per user per month
- Listed since
- 2022
About Toku for Salesforce
Add Contact Centre Functionality To Salesforce | Call Centre | CTI | Dialer
Toku for Salesforce is a cloud-based contact centre CTI that adds call centre features directly into Salesforce. Our platform allows you to build the workflows that your company needs so that your teams can provide a great voice calling experience everywhere from anywhere.
Benefit from:
- CTI
- Access to PSTN replacement in 17 countries in APAC
- Reliable call quality, lower latency and carrier-grade connections
- Numbers and connectivity in 120+ countries
- Access from your mobile*
- Creating customised IVRs
- Real-time call monitoring
- Call queuing, routing, recording, and scheduling
- Advanced reporting
- Call-back
- Real-time caller information
- Automatic logging of call notes
- Reporting quality issues
- Sentiment analysis
Access calls anywhere; you can make and receive calls on any device and have every interaction automatically logged in Salesforce.
NEW to Toku and need to take it for a spin?
Email us at hello@toku.co and we’ll get you up and running!
- Coming Soon
Highlights
- ENHANCE YOUR CRM WITH CONTACT CENTRE FEATURES. Fully integrated with Salesforce so you can make & receive calls without leaving your CRM. Click-to-dial directly from your customer profile, log & record every call and sync data straight to salesforce.
- THE CALL EXPERIENCE YOUR CUSTOMERS AND AGENTS WANT. Maximise agent productivity by creating IVRs, assessing conversations with Sentiment Analysis, and routing calls to the right agents to deploy the voice experience your customers and agents want.
- ENSURE QUALITY CALLS AND OPTIMISED OPERATIONS. Access real-time and call performance reports and optimise your processes. Call recording is available for quality assurance and training, and agents can report quality issues directly within Salesforce.
Screenshots
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Pricing
Paid, from $60 per user per month.
| Plan | Price | Billed |
|---|---|---|
| Default Plan | $60 per user | Monthly |
Please note: $60 is the seat price for Toku Contact Centre which includes Toku for Salesforce - Additional calling charges apply - Contact us for the full pricing
The publisher offers discounts.
Compatibility
- Requires
- Sales Cloud
- Service Cloud
- Salesforce editions
- Enterprise
- Unlimited
- Developer
- Lightning Experience
- Supported
- Salesforce mobile app
- Not supported
- Salesforce security review
- Passed on May 2, 2022
- Languages
- English
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