ZIWO CTI
Telephony Integration
By Aswat FZ LLCAgent Productivity
- Rating
- Not rated yet
- Reviews
- No reviews yet
- Pricing
- Free
- Listed since
- 2020
About ZIWO CTI
Simply. Talk To Your Clients!
Your company could benefit from Seamless Integration of Ziwo & Salesforce to improve call response, streamline call flow and ultimately sales team performance.
Communication History In One Place All call history and conversation records are stored in the client's card. Listen to the recordings of conversations and call back from the client card. In Salesforce, you get call statistics and track how the sales team is doing.
Anticipate Customer Questions When an employee receives a call, he will see what the client is interested in and from which advertising source he reached.This feature is used to solve a variety of business problems that are frequently encountered by marketing teams and sales professionals.
Resolve Cases Faster When an incoming call is received, all information about the client is displayed if his number is already in Salesforce. Your customers will connect with the assigned employees faster by automating the distribution of calls to assigned employees.
Never Lose a Missed Call Again Even if a missed call occurred, the system will automatically create a new task for your agents in order for them to reach back to the unanswered caller.
Highlights
- The Click-to-call feature allows you to connect with leads and prospects instantly, increasing efficiency and accelerating deal closures.
- ZIWO deploys in any public or private cloud with no hardware required.
- Get phone numbers in any country via ZIWO global telephony network.
- Search Leads feature for an effortless lead discovery with ZIWO's Salesforce integration, enabling you to quickly search and access valuable leads
- Adding Notes feature allows capturing important details and insights on the go, ensuring personalized and impactful interactions with every customer
- The statistics view provides users with a means to assess their daily performance
- Automatic Recording within Salesforce can greatly assist users in various ways. By automatically capturing and storing data related to sales activities, customer interactions, and other relevant metrics.
- Integrated dial-pad directly within Salesforce to eliminate the need for users to open multiple tabs for making calls, streamlining their workflow.
Screenshots and videos
Image 1 of 8
Pricing
Free.
Compatibility
- Works with
- Sales Cloud
- Service Cloud
- Platform Cloud
- Requires
- Sales Cloud
- Service Cloud
- Marketing Cloud
- Salesforce editions
- Professional
- Enterprise
- Unlimited
- Performance
- Developer
- Salesforce Platform
- Lightning Experience
- Supported
- Salesforce mobile app
- Not supported
- Salesforce security review
- Passed on April 17, 2020
- Industries
- Communications
- Consumer Goods
- Healthcare & Life Sciences
- Languages
- English
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