Case Time Tracker logo

Case Time Tracker

By Systep ConsultingAgent Productivity

Rating
5.0
Reviews
1
Pricing
Paid
From £4.5 per user per month
Listed since
2024

About Case Time Tracker

Efficiently and accurately track time spent resolving Cases in Salesforce.

Case Time Tracker by Systep Consulting is a simple and easy to use case time tracking solution with powerful functionality built using the latest LWC Salesforce technology. Case Time Tracker enables businesses to efficiently track time spent resolving cases, keep accurate work logs with detailed notes and select charge codes to provide in depth reporting, all of which can be accessed through pre-built reports and dashboard.

Case Time Tracker is easy to install and requires zero maintenance, simply install the package, assign the required user permissions and add the component to the the required case record page to allow service reps to track their time against cases.

Highlights

  • With Case Time Tracker you can: ✅ Efficiently track time spent resolving Cases ✅ Add notes to work logs ✅ Enable and select charge codes to provide in depth reporting ✅ Report on Case resolution performance through Reports and Dashboards
  • Case Time Tracker is: ✅ Easy to use and provides a user friendly UI ✅ Easy to install and requires zero maintenance ✅ Built using the latest LWC Salesforce technology ✅ A reliable, secure and straightforward solution
  • Ideal for businesses to: ✅ Cross charge for internal support ✅ Provide accurate billing to external clients ✅ Monitor support staff utilisation

Screenshots

Accurate Time Tracking

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Accurate Time Tracking

Pricing

Paid, from £4.5 per user per month.

Case Time Tracker plans
PlanPriceBilled
Standard Plan$6 per userMonthly
Standard Plan£4.5 per userMonthly
Standard Plan€5.5 per userMonthly

The publisher offers discounts.

Compatibility

Works with
  • Sales Cloud
  • Service Cloud
Requires
  • Service Cloud
Salesforce editions
  • Professional
  • Enterprise
  • Unlimited
  • Developer
Lightning Experience
Supported
Salesforce mobile app
Not supported
Salesforce security review
Passed on April 12, 2024
Languages
  • English

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