Hapi Guest Focus
By Data Travel, LLCAgent Productivity
- Rating
- Not rated yet
- Reviews
- No reviews yet
- Pricing
- Paid
- From $180 per user per year
- Listed since
- 2023
About Hapi Guest Focus
Helping hoteliers focus on what matters most: their guests.
Hapi Guest Focus gives hotel service agents access to CRM data not available through the Property Management System. This helps front desk and guest-facing teams deliver personalized and informed guest experiences by combining guest profiles, preferences, and activities into one clear view across the entire brand portfolio.
Main Features
- Guest Profile Card: Shows enriched CRM data and key guest KPIs for a quick, clear overview.
- Action Prompts: Guides agents to collect or update important guest data to keep records accurate and current.
- Communication Tools: Lets staff resend confirmation emails and other guest messages directly from the app.
- Guest Itinerary: Combines all guest reservations and booked activities into one detailed timeline.
- Global Preference Catalog: Helps staff select and assign guest preferences easily during interactions.
Technical Features
- Built as a Native Lightning App with a modern, component-based UI
- Fully Salesforce1 compatible and mobile responsive for use on any device
- Configurable metadata settings for easy customization
- Uses all integrations available through the Hapi Guest ISV App, connecting data smoothly
Highlights
- Bridging PMS and Salesforce: Hapi Guest Focus fills gaps left by Property Management Systems, giving users the most relevant and up-to-date guest details right at their fingertips.
- Intuitive Navigation: Users can quickly find in-depth guest insights: profiles, reservations, preferences, and activities, within seconds, thanks to the easy-to-use interface.
- One-Click Communications: Front desk teams can send personalized confirmation and pre-arrival emails in moments, improving guest engagement and experience.
Screenshots
Image 1 of 2
Pricing
Paid, from $180 per user per year.
| Plan | Price | Billed |
|---|---|---|
| The Hapi Plan | $180 per user | Yearly |
RUL License and Volume discounts may be available.
Compatibility
- Works with
- Sales Cloud
- Service Cloud
- Experience Cloud
- Requires
- Sales Cloud
- Service Cloud
- Marketing Cloud
- Salesforce editions
- Enterprise
- Unlimited
- Lightning Experience
- Supported
- Salesforce mobile app
- Supported
- Salesforce security review
- Passed on August 3, 2023
- Industries
- Travel, Transportation, and Hospitality
- Languages
- English
More Agent Productivity apps
The most reviewed Agent Productivity apps on the AppExchange, to compare before you choose.