UJET for Salesforce Cloud Contact Center
By UJETCustomer Service
- Rating
- Not rated yet
- Reviews
- No reviews yet
- Pricing
- Paid
- From $10 per user per month
- Listed since
- 2020
About UJET for Salesforce Cloud Contact Center
Transforming Customer Support for a Connected World
UJET Provides:
+ UJET’s integration with Salesforce is designed to simplify the amount of work required to complete tasks.
+ Determine where and how end-user information is found. Available options include Contact Object, Person Account, Account, Sales Cloud lead, and Service Cloud Lead.
+ Send customers surveys to gain valuable feedback. UJET’s integration supports CSAT, NPS, and custom surveys.
+ Agents can attach session data to any activity object by default. Push call and chat session data can be sent to the UJET Session object. Multiple sessions can be attached to a single case. Files, actions, call session data (call and chat metrics), and transfers are all attachable.
+ UJET’s Agent Adapter simplifies the user interface so all information lives in a single instance instead of multiple tool management. Call and Chat adapters exist within the Salesforce environment. Auto-answer incoming support requests and display a multiple contact selection screen.
+ Real-time media sharing options like photo and video sharing and text input to increase issue resolution time. Option to view SMS text input from customers. Listen to voicemails and call back customers.
Highlights
- Allow customers to use smartphone features such as photos, video, messaging, and screenshots in real-time, providing more context for support agents to help resolve issues faster. Available for PSTN calls and through our SDKs for your native mobile app.
- Intelligently route customers to appropriate queues, agents, or self-service options based on customer type, profile information, purchase history, and more.
- Customized real-time reporting makes it easy to connect, access, and analyze session data, providing teams, managers and admins with the actionable insights they need to make strategic decisions for their customers and their organization.
Screenshots
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Pricing
Paid, from $10 per user per month.
| Plan | Price | Billed |
|---|---|---|
| Default Plan | $10 per user | Monthly |
Our pricing model: 1. Annual per seat fee; 2. Additional domestic/international call charges [3. One time implementation fee]
Compatibility
- Salesforce editions
- Enterprise
- Unlimited
- Developer
- Lightning Experience
- Supported
- Salesforce mobile app
- Not supported
- Salesforce security review
- Passed on January 22, 2020
- Languages
- English
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