Instant Feedback
Empower Customers to Share Their Voice Anytime
By TechnopioneerAgent Productivity
- Rating
- Not rated yet
- Reviews
- No reviews yet
- Pricing
- Paid
- From $2.5 per user per month
- Listed since
- 2023
About Instant Feedback
Elevate customer experience by gathering timely feedback.
As a customer, you exchanged emails with a new salesperson to renew services—the renewal quotes needed to be corrected multiple times, leading to frustration. The salesperson’s email signature had a link to provide feedback. You used that link to give feedback on a website. The sales manager contacted you soon after and fixed the issue.
In the above example, it would have been too late to improve the customer experience by sending a satisfaction survey after the service renewal. The Instant Feedback link in the salesperson’s email signature provided the customer an avenue to provide timely feedback. The sales manager followed up on a task created by Instant Feedback when the salesperson got a poor rating. The sales manager can continue to assist and motivate his team using the Instant Feedback detailed reports and a dashboard that shows the average customer ratings (1-5 stars) for each of his team members.
Instant Feedback captures valuable feedback from peers, leads, contacts, and external reviewers. Reviewers can provide feedback hassle-free without the need to re-enter personal details.
Highlights
- - Seamless Feedback Integration: Empower customers to rate your sales and support team members effortlessly after every interaction, fostering continuous improvement.
- - Effortless 5-Star Ratings: Skip the hassle of sending out questionnaires and surveys; effortlessly gather quick and effective 5-star ratings from your customers.
- - Comprehensive Analytics Dashboard: Gain valuable insights from detailed analytics, providing a comprehensive overview of received reviews for informed decision-making.
- - Tailored Review Reports: Generate custom review reports that align with your specific business needs, offering deeper analysis and actionable takeaways
- - Personalized Email Signature Text: Enjoy the flexibility of choosing the email signature text that solicits feedback, ensuring it resonates with your brand and customers.
- - Proactive Manager Alerts: Automatic Tasks are created to proactively notify managers about poor feedback, enabling swift intervention and resolution.
- - Data Confidentiality: Rest assured that your data resides only in Salesforce as we do not utilize third-party web services.
- - Complete Control: Maintain full control over collected data and permissions, empowering you with the authority to manage and govern your feedback system.
- - Cutting-Edge Technology: Built on the latest Lightning Web Component (LWC) technology, our app ensures a seamless and modern user experience.
Screenshots and videos
Image 1 of 5
Pricing
Paid, from $2.5 per user per month.
| Plan | Price | Billed |
|---|---|---|
| Monthly | $2.5 per user | Monthly |
| Yearly | $24 per user | Yearly |
Yearly plan saves 20%. Customization available for an additional one-time fee. 30-day free trial for 10 users.
Compatibility
- Works with
- Sales Cloud
- Service Cloud
- Requires
- Sales Cloud
- Service Cloud
- Salesforce editions
- Enterprise
- Unlimited
- Performance
- Developer
- Lightning Experience
- Supported
- Salesforce mobile app
- Supported
- Salesforce security review
- Passed on October 16, 2023
- Industries
- Horizontal Product
- Languages
- English
More Agent Productivity apps
The most reviewed Agent Productivity apps on the AppExchange, to compare before you choose.