Vee24
VeeStudio Customer Engagement Platform Cartridge for B2C Commerce
By Vee24Chat & Web Conferencing
- Rating
- Not rated yet
- Reviews
- No reviews yet
- Pricing
- Paid
- From $500 per company per month
- Listed since
- 2023
About Vee24
Bring the in-store experience online
Vee24 is helping retailers accelerate their digital business by creating great person-to-person connections virtually. Vee24’s digital customer experience platform — powered by video and text chat; co-browsing; secure sharing with basket assist; online appointment scheduling; AI-powered chatbots, and more — enables customer-centric teams to grow online sales, deliver better customer service, and build lasting brand loyalty. Using this omnichannel customer engagement platform, brands can seamlessly connect their virtual and in-person customer experience. Learn how you can:
- Take online customers from a chatbot through to a text and video chat, then seamlessly to a video call with your in-store sales team
- Grow online sales — customers see a 35% uplift in AOV
- Move online browsers to online buyers
- Deliver great experience customers love — 93% is an average CSAT score
- Reduce average call handling time by 40%
Customers include Jordan’s Furniture, Clarins, DFS, the Watches of Switzerland Group, Eastern Bank, Sytner Group, Schuh, Jaguar Land Rover and others in the retail, financial services, and automotive industries.
Highlights
- Video Chat for two-way, face-to face engagements that enable consultative selling and build trusted relationships. One-way video and voice chat are also available.
- Cobrowsing, Sharing & Online Collaboration for digitally holding the customer’s hands throughout the service or sales journey using cobrowsing, screen sharing, co-form fill, and file transfer.
- Text Chat for timely, efficient responses allowing your agents to handle multiple conversations at once. Either in real time or asynchronously via popular apps like Facebook Messenger, WhatsApp, or SMS.
- Online Appointment Scheduling for giving online visitors the option to schedule a session with a customer service agent or product specialist at their convenience.
- Conversational AI Chatbots for quickly answering commonly asked questions, cobrowsing to relevant website pages, gathering info to pass to a live agent — all automated and continuously learning.
- Direct Links to engagements in social, email, advertising channels, and QR codes for enabling customers to engage directly via live text or video chat even before they reach your website.
- Nudges for prompting an online visitor to engage with a virtual sales agent or product specialist based on their browsing behavior and known attributes.
- Reporting and analytics for measuring performance against goals and key metrics and sharing with managers, customer service agents, and sales specialists.
- Omnichannel engagement platform that seamlessly transfers engagements from chatbots to humans, customer service to sales, virtual to in-store.
Screenshots and videos
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Pricing
Paid, from $500 per company per month.
| Plan | Price | Billed |
|---|---|---|
| Virtual Boutique Starting at | $500 per company | Monthly |
Compatibility
- Works with
- B2C Commerce Cloud
- Requires
- B2C Commerce Cloud
- Industries
- Automotive
- Financial Services
- Retail
- Languages
- Dutch
- English
- Finnish
- French
- German
- Danish
- Italian
- Portuguese
- Spanish
- Swedish
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