Knowledge Centered Support
By Stone CobraCustomer Service
- Rating
- Not rated yet
- Reviews
- No reviews yet
- Pricing
- Paid
- From $50,000 per company, one time
- Listed since
- 2011
About Knowledge Centered Support
KCS, Resolve Faster, Knowledge-Empowered Case, social support
Harness Knowledge to get More from Your Support Center!
Auto-Search Relevant knowledge articles are automatically searched when a case is viewed. Updating information on the case continues to refine the knowledge suggestions. Key words and codes in the case can be isolated to find targeted information.
Effortless Knowledge Capture Enable support agents to author knowledge articles in the flow. Creating a new knowledge article is easy with the one-click action, transferring collected symptoms, causes, solutions and keywords into your article templates. Make it easy for agents to quickly publish answers to new issues to maximize KCSSM case deflection.
Coaching and Assessments Ensure the success of your KCS program with built-in coaching and assessments that enable a closed-loop feedback process, encouraging continuous improvement.
KCS was developed by and is a service mark of the Consortium for Service Innovation, www.serviceinnovation.org
Highlights
- <b>Relevant knowledge articles</b> are automatically searched when a case is viewed.
- <b> Seamless integration</b> within the case management flow makes the capturing and creation of knowledge a natural process.
- <b>Real-Time Coaching and Assessments</b> ensures closed-loop feedback.
Screenshots
Pricing
Paid, from $50,000 per company, one time.
| Plan | Price | Billed |
|---|---|---|
| Default Plan | $50,000 per company | One time |
You asked for it, we listened! We now offer perpetual licensing. $50,000 minimum order (under 50 seats); over 50 seats, please contact Stone Cobra for pricing details and to get a demo of the full feature set offered in this application.
The publisher offers discounts.
Compatibility
- Salesforce editions
- Enterprise
- Unlimited
- Performance
- Lightning Experience
- Not supported
- Salesforce mobile app
- Not supported
- Salesforce security review
- Passed on February 3, 2011
- Languages
- Dutch
- English
- Finnish
- French
- German
- Italian
- Japanese
- Korean
- Portuguese
- Russian
- Chinese (China)
- Spanish
- Swedish
- Thai
- Chinese (Taiwan)
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