West Monroe Partners

Drive top-line revenue and customer experience through visionary strategy.

As a Platinum Consulting Partner, West Monroe’s team has deep functional and technical expertise on the Salesforce platform, which is rooted in extensive industry experience.

We don’t implement a solution in a silo. We incorporate human-centered design into the foundation and ensure that it’s supporting your larger customer transformation efforts. We leverage our change management expertise to ensure organizations are prepared to adapt and thrive through change. Salesforce is more than a technology platform.

When used correctly, it’s a powerful tool that drives productivity, increases loyalty, improves sales and servicing efficiency and profitability, drives top-line revenue, and fosters collaboration across organizations. Having a 360-degree view of your customer is the foundation for creating a great customer experience. Being able to predict their needs and provide a custom solution is what makes the experience exceptional. This is why we always aim to align with and enable your broader customer experience vision.

This approach has a greater, lasting impact on designing employee and customer experiences that align with a vision beyond implementation.

  • Deep industry and technical experts who understand your key business issues and will approach your challenges creatively and collaboratively.
  • Mid-market oriented and focused on delivering custom solutions to give companies a competitive edge.
  • National coverage and international alliances to support your distributed workforce.
  • Certified Professionals

    235
  • Salesforce Certifications

    421
  • Appexchange Reviews

    30
  • Appexchange Rating

    4.9/5
  • YEAR OF FOUNDING

    2002
  • Email

    agaeckle@wmp.com
  • Phone

    (630) 423-2620
  • Visit Website


# Focus

# Service lines

20%
20%
20%
20%
20%

# Salesforce Expertise

25%
25%
25%
25%

# Certifications (421)

Salesforce Certified Administrator

96 x Salesforce Certified Administrator

Salesforce Certified Associate

87 x Salesforce Certified Associate

Service Cloud Consultant

32 x Service Cloud Consultant

Sales Cloud Consultant

29 x Sales Cloud Consultant

Financial Services Cloud Accredited Professional

22 x Financial Services Cloud Accredited Professional

App Builder

20 x App Builder

Experience Cloud Consultant

13 x Experience Cloud Consultant

Field Service Consultant

10 x Field Service Consultant

CPQ Specialist

10 x CPQ Specialist

Advanced Administrator

9 x Advanced Administrator

Platform Developer I

8 x Platform Developer I

Salesforce Certified Business Analyst

8 x Salesforce Certified Business Analyst

Salesforce Certified Marketing Cloud Email Specialist

6 x Salesforce Certified Marketing Cloud Email Specialist

Data Architecture & Management Designer

6 x Data Architecture & Management Designer

Pardot Specialist

5 x Pardot Specialist

Sharing & Visibility Architect

4 x Sharing & Visibility Architect

Integration Architect

4 x Integration Architect

Development Lifecycle & Deployment Architect

4 x Development Lifecycle & Deployment Architect

Revenue Cloud Consultant Accredited Professional

3 x Revenue Cloud Consultant Accredited Professional

User Experience Designer

3 x User Experience Designer

Salesforce Certified Strategy Designer

3 x Salesforce Certified Strategy Designer

System Architect

3 x System Architect

Identity & Access Management Architect

3 x Identity & Access Management Architect

Application Architect

3 x Application Architect

Net Zero Cloud Accredited Professional

2 x Net Zero Cloud Accredited Professional

Net Zero Cloud Accredited Professional

2 x Net Zero Cloud Accredited Professional

Advanced Field Service Accredited Professional

2 x Advanced Field Service Accredited Professional

MuleSoft Certified Developer - Level 1

2 x MuleSoft Certified Developer - Level 1

Tableau CRM & Einstein Discovery Consultant

2 x Tableau CRM & Einstein Discovery Consultant

Associate Einstein Consultant

2 x Associate Einstein Consultant

Manufacturing Cloud Accredited Professional

1 x Manufacturing Cloud Accredited Professional

Health Cloud Accredited Professional

1 x Health Cloud Accredited Professional

Einstein Prediction Builder Accredited Professional

1 x Einstein Prediction Builder Accredited Professional

Einstein Next Best Action Accredited Professional

1 x Einstein Next Best Action Accredited Professional

Einstein Discovery Accredited Professional

1 x Einstein Discovery Accredited Professional

Platform Developer II

1 x Platform Developer II

OmniStudio Developer

1 x OmniStudio Developer

JavaScript Developer I

1 x JavaScript Developer I

Pardot Consultant

1 x Pardot Consultant

OmniStudio Consultant

1 x OmniStudio Consultant

Nonprofit Cloud Consultant

1 x Nonprofit Cloud Consultant

Marketing Cloud Consultant

1 x Marketing Cloud Consultant

Energy and Utilities Cloud Accredited Professional

1 x Energy and Utilities Cloud Accredited Professional

MuleSoft Certified Platform Architect - Level 1

1 x MuleSoft Certified Platform Architect - Level 1

Slack Certified Admin Exam

1 x Slack Certified Admin Exam

B2B Commerce For Administrators Accredited Professional

1 x B2B Commerce For Administrators Accredited Professional

Associate Billing Specialist

1 x Associate Billing Specialist

Associate Administrator

1 x Associate Administrator

# Portfolio

Key clients:

# Geographic Focus

Languages: English, French

International: China, China (Hong Kong S.A.R.), France, Germany, Japan, United Kingdom, United States, Canada

United States: Alabama, Arizona, Arkansas, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Hawaii, Illinois, Indiana, Iowa, Kansas, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nebraska, Nevada, New Jersey, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, Wisconsin

Canada: British Columbia, Ontario

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