West Monroe Partners

Drive top-line revenue and customer experience through visionary strategy.

As a Platinum Consulting Partner, West Monroe’s team has deep functional and technical expertise on the Salesforce platform, which is rooted in extensive industry experience.

We don’t implement a solution in a silo. We incorporate human-centered design into the foundation and ensure that it’s supporting your larger customer transformation efforts. We leverage our change management expertise to ensure organizations are prepared to adapt and thrive through change. Salesforce is more than a technology platform.

When used correctly, it’s a powerful tool that drives productivity, increases loyalty, improves sales and servicing efficiency and profitability, drives top-line revenue, and fosters collaboration across organizations. Having a 360-degree view of your customer is the foundation for creating a great customer experience. Being able to predict their needs and provide a custom solution is what makes the experience exceptional. This is why we always aim to align with and enable your broader customer experience vision.

This approach has a greater, lasting impact on designing employee and customer experiences that align with a vision beyond implementation.

  • Deep industry and technical experts who understand your key business issues and will approach your challenges creatively and collaboratively.
  • Mid-market oriented and focused on delivering custom solutions to give companies a competitive edge.
  • National coverage and international alliances to support your distributed workforce.
  • Certified Professionals

    236
  • Salesforce Certifications

    703
  • Appexchange Reviews

    31
  • Appexchange Rating

    4.9/5
  • YEAR OF FOUNDING

    2002
  • Email

    agaeckle@wmp.com
  • Phone

    (630) 423-2620
  • Visit Website


# Focus

# Service lines

20%
20%
20%
20%
20%

# Salesforce Expertise

25%
25%
25%
25%

# Certifications (703)

Salesforce Certified Administrator

157 x Salesforce Certified Administrator

Salesforce Certified Associate

96 x Salesforce Certified Associate

App Builder

67 x App Builder

Service Cloud Consultant

52 x Service Cloud Consultant

Sales Cloud Consultant

43 x Sales Cloud Consultant

Platform Developer I

35 x Platform Developer I

Experience Cloud Consultant

18 x Experience Cloud Consultant

Certified AI Associate

17 x Certified AI Associate

Data Architecture & Management Designer

16 x Data Architecture & Management Designer

Salesforce Certified Business Analyst

15 x Salesforce Certified Business Analyst

Field Service Consultant

15 x Field Service Consultant

CPQ Specialist

15 x CPQ Specialist

Sharing & Visibility Architect

13 x Sharing & Visibility Architect

Advanced Administrator

12 x Advanced Administrator

Development Lifecycle & Deployment Architect

11 x Development Lifecycle & Deployment Architect

Platform Developer II

10 x Platform Developer II

Application Architect

10 x Application Architect

Integration Architect

9 x Integration Architect

Salesforce Certified Marketing Cloud Email Specialist

8 x Salesforce Certified Marketing Cloud Email Specialist

Financial Services Cloud Accredited Professional

7 x Financial Services Cloud Accredited Professional

Pardot Specialist

6 x Pardot Specialist

User Experience Designer

6 x User Experience Designer

Tableau CRM & Einstein Discovery Consultant

6 x Tableau CRM & Einstein Discovery Consultant

Identity & Access Management Architect

6 x Identity & Access Management Architect

JavaScript Developer I

5 x JavaScript Developer I

System Architect

5 x System Architect

Salesforce Certified Marketing Cloud Administrator

5 x Salesforce Certified Marketing Cloud Administrator

OmniStudio Consultant

4 x OmniStudio Consultant

Salesforce Certified Strategy Designer

3 x Salesforce Certified Strategy Designer

Marketing Cloud Consultant

3 x Marketing Cloud Consultant

Revenue Cloud Consultant Accredited Professional

2 x Revenue Cloud Consultant Accredited Professional

Net Zero Cloud Accredited Professional

2 x Net Zero Cloud Accredited Professional

Advanced Field Service Accredited Professional

2 x Advanced Field Service Accredited Professional

OmniStudio Developer

2 x OmniStudio Developer

Certified MuleSoft Developer I

2 x Certified MuleSoft Developer I

Pardot Consultant

2 x Pardot Consultant

Data Cloud Consultant

2 x Data Cloud Consultant

Associate Einstein Consultant

2 x Associate Einstein Consultant

Certified MuleSoft Platform Architect I

2 x Certified MuleSoft Platform Architect I

Manufacturing Cloud Accredited Professional

1 x Manufacturing Cloud Accredited Professional

Einstein Prediction Builder Accredited Professional

1 x Einstein Prediction Builder Accredited Professional

Tableau Certified Data Analyst

1 x Tableau Certified Data Analyst

Nonprofit Cloud Consultant

1 x Nonprofit Cloud Consultant

Energy and Utilities Cloud Accredited Professional

1 x Energy and Utilities Cloud Accredited Professional

Certified Marketing Associate

1 x Certified Marketing Associate

Slack Certified Admin Exam

1 x Slack Certified Admin Exam

B2B Commerce For Administrators Accredited Professional

1 x B2B Commerce For Administrators Accredited Professional

Associate Billing Specialist

1 x Associate Billing Specialist

Associate Administrator

1 x Associate Administrator

# Portfolio

Key clients:

# Geographic Focus

Languages: English, French

International: China, China (Hong Kong S.A.R.), France, Germany, Japan, United Kingdom, United States, Canada

United States: Alabama, Arizona, Arkansas, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Hawaii, Illinois, Indiana, Iowa, Kansas, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nebraska, Nevada, New Jersey, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, Wisconsin

Canada: British Columbia, Ontario

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