West Monroe Partners

Drive top-line revenue and customer experience through visionary strategy.

As a Platinum Consulting Partner, West Monroe’s team has deep functional and technical expertise on the Salesforce platform, which is rooted in extensive industry experience.

We don’t implement a solution in a silo. We incorporate human-centered design into the foundation and ensure that it’s supporting your larger customer transformation efforts. We leverage our change management expertise to ensure organizations are prepared to adapt and thrive through change. Salesforce is more than a technology platform.

When used correctly, it’s a powerful tool that drives productivity, increases loyalty, improves sales and servicing efficiency and profitability, drives top-line revenue, and fosters collaboration across organizations. Having a 360-degree view of your customer is the foundation for creating a great customer experience. Being able to predict their needs and provide a custom solution is what makes the experience exceptional. This is why we always aim to align with and enable your broader customer experience vision.

This approach has a greater, lasting impact on designing employee and customer experiences that align with a vision beyond implementation.

  • Deep industry and technical experts who understand your key business issues and will approach your challenges creatively and collaboratively.
  • Mid-market oriented and focused on delivering custom solutions to give companies a competitive edge.
  • National coverage and international alliances to support your distributed workforce.
  • Certified Professionals

    78
  • Salesforce Certifications

    478
  • Appexchange Reviews

    6
  • Appexchange Rating

    5/5
  • YEAR OF FOUNDING

    2002
  • Email

    agaeckle@wmp.com
  • Phone

    (630) 423-2620
  • Visit Website


# Focus

# Service lines

20%
20%
20%
20%
20%

# Salesforce Expertise

25%
25%
25%
25%

# Certifications (478)

Certified Administrator

146 x Certified Administrator

App Builder

71 x App Builder

Certified Service Consultant

56 x Certified Service Consultant

Certified Sales Consultant

43 x Certified Sales Consultant

Platform Developer 1 Certifications

27 x Platform Developer 1 Certifications

Field Service Lightning

17 x Field Service Lightning

Community Cloud Consultant

15 x Community Cloud Consultant

Data Architecture and Management Specialist

13 x Data Architecture and Management Specialist

Development Lifecycle and Deployment Specialist

12 x Development Lifecycle and Deployment Specialist

CPQ Specialist

12 x CPQ Specialist

Certified Advanced Administrator

11 x Certified Advanced Administrator

Certified Application Architect

10 x Certified Application Architect

Sharing and Visibility Designer

10 x Sharing and Visibility Designer

Platform Developer 2 Certifications

7 x Platform Developer 2 Certifications

Integration Architecture Specialist

6 x Integration Architecture Specialist

Certified System Architect

5 x Certified System Architect

Identity and Access Management Designer

5 x Identity and Access Management Designer

Pardot Specialist

4 x Pardot Specialist

Marketing Cloud Email Specialist

2 x Marketing Cloud Email Specialist

Nonprofit Cloud Consultant

2 x Nonprofit Cloud Consultant

Mobile Solutions Architecture Designer

2 x Mobile Solutions Architecture Designer

Marketing Cloud Consultant

1 x Marketing Cloud Consultant

Certified Technical Architect

1 x Certified Technical Architect

# Portfolio

Key clients:

# Geographic Focus

Languages: English, French

International: China, China (Hong Kong S.A.R.), France, Germany, Japan, United Kingdom, United States, Canada

United States: Alabama, Arizona, Arkansas, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Hawaii, Illinois, Indiana, Iowa, Kansas, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nebraska, Nevada, New Jersey, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, Wisconsin

Canada: British Columbia, Ontario

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