-
Certified Professionals
10 -
Salesforce Certifications
75 -
Appexchange Reviews
4 -
Appexchange Rating
5/5 -
YEAR OF FOUNDING
1982 -
Email
david.trzupek@ttec.com -
Phone
+1.877.206.8119 - Visit Website Instant Quote
TTEC
Customer Experience Consulting for Contact Center Transformation
TTEC Holdings, Inc. (NASDAQ: TTEC) is a leading global customer experience technology and services provider focused on the design, implementation, and delivery of transformative solutions for many of the world’s most iconic and disruptive brands.
The Company delivers outcome-based customer engagement solutions through TTEC Digital, its digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients and TTEC Engage, its delivery center of excellence, that operates customer acquisition, care, growth, and digital trust and safety services.
Founded in 1982, the Company’s 47,800 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other. To learn more about how TTEC is bringing humanity to the customer experience, visit www.ttec.com.
The TTEC Digital CRM team designs strategies, processes, and implementation plans utilizing TTEC’s collective proven customer experience and contact center expertise to optimize Service Cloud.
Our certified technical experts bring best practices to every engagement: We enable client implementations of Salesforce Service Cloud using our certified consultants around the globe. In addition, we have in-depth CTI expertise for Cisco and Avaya.
Our full-service support means flexibility and reliability: We manage our customers’ investments in Service Cloud by staying current through changes in their business with our continuous improvement, training services, and Day Two support.
# Focus
# Service lines
# Salesforce Expertise
# Certifications (75)
18 x Certified Administrator
9 x App Builder
9 x Certified Service Consultant
7 x Certified Advanced Administrator
5 x Platform Developer 1 Certifications
4 x Marketing Cloud Email Specialist
3 x Certified Application Architect
3 x Sharing and Visibility Designer
3 x Data Architecture and Management Specialist
2 x Development Lifecycle and Deployment Specialist
2 x Certified Sales Consultant
2 x Certified System Architect
2 x Identity and Access Management Designer
2 x Integration Architecture Specialist
1 x Pardot Specialist
1 x Platform Developer 2 Certifications
1 x Community Cloud Consultant
1 x Marketing Cloud Consultant
# Portfolio
Key clients:
# Geographic Focus
Languages: English, Spanish
International: Philippines, United States, Canada
United States: Arizona, California, Colorado, Georgia, Illinois, Michigan, Missouri, Tennessee, Texas
Canada: Ontario
# You will also like these Salesforce partners
Salesforce Value Delivered
CloudMasonry is a full-service and the leading provider of Salesforce consulting services for organizations both large and small across the US. The consulting company leverages its experience with cloud-based systems to help companies discover more significant value in their Salesforce investments. With their extensive experience across major industries, they have combined deep enterprise consulting experience with their collaborative approach to project delivery.
Client feedback from AppexChange:
“CloudMasonry was extremely easy to work with and very knowledgeable. They worked within our budget restrictions and offered as much follow-up support as we needed. I would highly recommend them.”
The Marketing and Sales Operations Experts
As a Salesforce Summit Partner, we understand the technology that fuels your Revenue Operations from end-to-end. Security is our top priority, so we are independently audited and SOC 2 Type II compliant, servicing clients across North America.