-
Certified Professionals
57 -
Salesforce Certifications
142 -
Appexchange Reviews
4 -
Appexchange Rating
5/5 -
YEAR OF FOUNDING
1982 -
Email
david.trzupek@ttec.com -
Phone
+1.877.206.8119 - Visit Website Instant Quote
TTEC
Customer Experience Consulting for Contact Center Transformation
TTEC Holdings, Inc. (NASDAQ: TTEC) is a leading global customer experience technology and services provider focused on the design, implementation, and delivery of transformative solutions for many of the world’s most iconic and disruptive brands.
The Company delivers outcome-based customer engagement solutions through TTEC Digital, its digital consultancy that designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients and TTEC Engage, its delivery center of excellence, that operates customer acquisition, care, growth, and digital trust and safety services.
Founded in 1982, the Company’s 47,800 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other. To learn more about how TTEC is bringing humanity to the customer experience, visit www.ttec.com.
The TTEC Digital CRM team designs strategies, processes, and implementation plans utilizing TTEC’s collective proven customer experience and contact center expertise to optimize Service Cloud.
Our certified technical experts bring best practices to every engagement: We enable client implementations of Salesforce Service Cloud using our certified consultants around the globe. In addition, we have in-depth CTI expertise for Cisco and Avaya.
Our full-service support means flexibility and reliability: We manage our customers’ investments in Service Cloud by staying current through changes in their business with our continuous improvement, training services, and Day Two support.
# Focus
# Service lines
# Salesforce Expertise
# Certifications (142)
24 x Salesforce Certified Platform Administrator
17 x Salesforce Certified Platform Foundations
14 x Salesforce Certified AI Associate
11 x Salesforce Certified Platform App Builder
9 x Salesforce Certified Agentforce Specialist
9 x Salesforce Certified Service Cloud Consultant
8 x Salesforce Certified Platform Administrator II
7 x Salesforce Certified Platform Developer
7 x Salesforce Certified Data Cloud Consultant
4 x Salesforce Certified Sales Cloud Consultant
4 x Salesforce Certified Business Analyst
3 x Salesforce Certified Platform Data Architect
2 x Salesforce Certified Marketing Cloud Account Engagement Specialist
2 x Salesforce Certified Platform Developer II
2 x Salesforce Certified Experience Cloud Consultant
2 x Salesforce Certified MuleSoft Integration Foundations
2 x Salesforce Certified System Architect
2 x Salesforce Certified Platform Sharing and Visibility Architect
2 x Salesforce Certified Platform Integration Architect
2 x Salesforce Certified Platform Identity and Access Management Architect
2 x Salesforce Certified Platform Development Lifecycle and Deployment Architect
2 x Salesforce Certified Application Architect
1 x Financial Services Cloud Accredited Professional
1 x Salesforce Certified MuleSoft Developer
1 x Salesforce Certified Platform User Experience Designer
1 x Associate Platform App Builder
1 x Associate Administrator
# Portfolio
Key clients:
# Geographic Focus
Languages: English, Spanish
International: Philippines, United States, Canada
United States: Arizona, California, Colorado, Georgia, Illinois, Michigan, Missouri, Tennessee, Texas
Canada: Ontario
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Client feedback from AppexChange:
“CloudMasonry was extremely easy to work with and very knowledgeable. They worked within our budget restrictions and offered as much follow-up support as we needed. I would highly recommend them.”
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AppExhange Reviews: 72
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