Highlights Customer Engagement Command Center: We help implement and engagement operational model to integrate social media channels with your CRM and call center operations. We mainly focus on B2C operational models from customer service to sales Marketing Automation and CRM integration: We bring complex buyer personas processes together while integrating Marketing and Sales. This applies to multi-national and multi-brand companies than need Governance when integrating Marketing and Sales Customer 360 implementation: We help build customer platforms using master data management, data management platform and integration technologies to create 360 degree view of the costumer in order to execute customer journeys Description We achieve results by assisting our clients define the necessary systems for their company and creating a framework to support them in order to optimize online positioning, structure, and outcome through:• Strategies and Methodologies• Marketing Automation• Social Media Analytics, Trends and Metrics• Social Command Centers• Social Customer Support• Online Community Collaboration• Education and TrainingSalesforce and Martech Technologies: Service Cloud, Sales Cloud, Marketing Cloud and Social StudioCloud Technologies: Informatica Cloud Customer 360 for Salesforce and CloudingoWe have more than 30 certified consultants in many Salesforce and complementary technologiesOffices: Florida, Argentina, Colombia, Mexico, Puerto Rico & VenezuelaProjects in: USA, Mexico, Chile, Peru, Colombia, Argentina, Brazil, Spain, Africa & United Kingdom
# Salesforce Expertise
# Certifications (19)
# Geographic Focus
Languages: English, Spanish
International: Argentina, Brazil, Colombia, Mexico, Panama, Puerto Rico, South Africa, Uruguay
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