Rethinking Customer Experience

Highlights Discovery of customer management maturity Co-create and deliver customer engagement innovation models Deliver solution MVPs Description Creating customer loyalty requires a critical balance between creating and delivering great products and delivering an amazing customer experience. The ability to predict and anticipate customer demands and their need for service is what defines businesses that deliver a great customer experience.Successful companies deliver a hyper-personalized customer management experience across all touch points and channels – they create a single customer view across online and in-store channels. They leverage big data and analytics to continuously understand customer behavior and satisfaction while dynamically tuning operational processes to ensure optimal satisfaction.

  • Certified Professionals

  • Salesforce Certifications

  • Appexchange Reviews

  • Appexchange Rating


  • Email
  • Phone

    +1 305.728.6000
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# Focus

# Salesforce Expertise


# Certifications (21)

Certified Administrator

11 x Certified Administrator

Marketing Cloud Email Specialist

3 x Marketing Cloud Email Specialist

Platform Developer 1 Certifications

3 x Platform Developer 1 Certifications

Certified Sales Consultant

1 x Certified Sales Consultant

Certified Service Consultant

1 x Certified Service Consultant

Field Service Lightning

1 x Field Service Lightning

Marketing Cloud Consultant

1 x Marketing Cloud Consultant

# Portfolio

Key clients:

# Geographic Focus

Languages: English, Portuguese, Spanish

International: Argentina, Mexico, Spain

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