Highlights Discovery of customer management maturity Co-create and deliver customer engagement innovation models Deliver solution MVPs Description Creating customer loyalty requires a critical balance between creating and delivering great products and delivering an amazing customer experience. The ability to predict and anticipate customer demands and their need for service is what defines businesses that deliver a great customer experience.Successful companies deliver a hyper-personalized customer management experience across all touch points and channels – they create a single customer view across online and in-store channels. They leverage big data and analytics to continuously understand customer behavior and satisfaction while dynamically tuning operational processes to ensure optimal satisfaction.
# Salesforce Expertise
# Certifications (21)
# Geographic Focus
Languages: English, Portuguese, Spanish
International: Argentina, Mexico, Spain
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