comways

DIGITAL CONVERSATIONS FOR BETTER CONTACTS

Highlights CONSULTANCY: Transformation of your Omnichannel strategy into requirements,Lead business case creation and implementation roadmap,Manage RFP, assist in analysis of providers responses & selection,Project Management, andTraining DELIVERY:Solution design,Build and integration,Technical run, and Evolution Support PACKAGED MODULES: Chatbot, Case Manager,Integrated/omnichannel,KPIs analytics,WFM, andCoaching Description For over a decade, comways is helping organizations across industries to provide better customer experience in an Omnichannel mode; empowered by strong partnerships with leading CRM/CTI /AI vendors and by holding profound expertise in the contact centre arena, comways became a TRUSTED integrator of leading brands in the Benelux and France, such as Sodexo, Euroconsumers, NMBS, STIB, Mutualité-Chretien, Thalys, Securitas, Renaults, IKEA and Intrum.

  • Certified Professionals

    14
  • Salesforce Certifications

    48
  • Appexchange Reviews

    6
  • Appexchange Rating

    4.8/5
  • YEAR OF FOUNDING

    n/a
  • Email

  • Phone

  • Visit Website

  • comways

# Focus

# Salesforce Expertise

25%
25%
25%
25%

# Certifications (48)

Salesforce Certified Administrator

10 x Salesforce Certified Administrator

Service Cloud Consultant

7 x Service Cloud Consultant

Platform Developer I

4 x Platform Developer I

Associate Administrator

4 x Associate Administrator

Contact Center Accredited Professional

3 x Contact Center Accredited Professional

Associate Platform Developer I

3 x Associate Platform Developer I

Certified AI Associate

3 x Certified AI Associate

Salesforce Certified Associate

2 x Salesforce Certified Associate

Certified AI Specialist

2 x Certified AI Specialist

App Builder

2 x App Builder

Certified Marketing Associate

2 x Certified Marketing Associate

Process Automation Accredited Professional

1 x Process Automation Accredited Professional

Digital Engagement Accredited Professional

1 x Digital Engagement Accredited Professional

Platform Developer II

1 x Platform Developer II

Sharing & Visibility Architect

1 x Sharing & Visibility Architect

Data Architecture & Management Designer

1 x Data Architecture & Management Designer

Application Architect

1 x Application Architect

# Portfolio

Key clients:

# Geographic Focus

Languages: Dutch, English, French

International: Belgium, Bulgaria, Portugal, Spain

# You will also like these Salesforce partners


The right partner of your Digital Transformation

Orange Business Services is a global IT and communications services provider in 220 countries. We help companies collaborate more effectively and engage better with their customers, connecting their people, sites and machines securely and reliably.

Certified Professionals: 147

AppExhange Reviews: 9

AppExhange Rating: 4.9

International: 4 Countries

View Profile

We help you build your success!

We provide Management consulting, CRM and ERP Consulting, Implementation & Support, Digital Marketing, Customer Service & BPO.

Certified Professionals: 40

AppExhange Reviews: 20

AppExhange Rating: 4.8

International: 6 Countries

View Profile

People Matter, Results Count

Capgemini has been recognized as one of the Salesforce global strategic consulting partners for over ten years and has received multiple Salesforce Innovation Awards. Their strengths are focused on thought-leading transformational solutions to various sectors globally. With acquisitions of Itelios, LiquidHub, and Lyons Consulting Group (LYONSCG), the consulting company has a robust global network of over 2,500 certified Salesforce and cloud experts. This has dramatically enhanced their capabilities and solutions to meet their clients’ digital customer experience needs globally, accelerating innovation and competitiveness.

Certified Professionals: 1694

AppExhange Reviews: 1

AppExhange Rating: 5

International: 32 Countries

View Profile

We're at the forefront of digital disruption

Deloitte Digital has extensive experience in Salesforce implementation across multiple industries. In 2019, the consulting company was named the leader in CRM implementation and won the Salesforce Partner Innovation Award numerous times. They have 9,250 consultants in 35 countries and a proven track record of helping businesses achieve digital transformations. The company has also released various global insights to help companies respond to the crisis and receiver.

Certified Professionals: 3171

AppExhange Reviews: 6

AppExhange Rating: 4.3

International: 51 Countries

View Profile

Achieving business objectives - to the max

Here at Customertimes, we help our customers maximize their investment in Salesforce by unleashing the intrinsic value of the Platform.

Certified Professionals: 161

AppExhange Reviews: 3

AppExhange Rating: 4.3

International: 11 Countries

View Profile