Highlights SALES - Determining the ideal pipeline management strategy by evaluating each client’s sales process, we provide the tools to review performance data, assign tasks, manage each stage of the sales cycle, improve sales team efficacy and drive sales growth. MARKETING - Sales aligned to generate high-quality leads with optimal conversion rates. We enhance each customer-journey touchpoint by creating unique marketing mixes for each client; increasing engagement, customer acquisition, loyalty and advocacy. SERVICE - Customer Experience focused, to optimise customer satisfaction and retention. We provide practical tools and training that aid customer data accessibility, empower support agents, and yield useful analytics to inform business decisions. Description Provident CRM is a user-driven business and technology services consultancy, delivering end-to-end Salesforce CRM implementations, custom Marketing Automation integrations, and Business Process Management services.We understand that Customer Experience is vital for business success, and we place this at the core of our service. Assessing our client’s customer decision lifecycle at every point of contact to align their business goals with the best technology fit.Effective analysis and end-user focused software solutions are only the first steps for each new Provident CRM client. To ensure consistent successful technology adoption and ongoing customer success we provide comprehensive training, support and account management.Our user-focus and extensive experience have helped to make Provident CRM one of the most successful CRM consultancies in the EMEA – supporting a wide range of public and private sector customers including major financial institutions, government bodies, and health executives, as well as various technology, retail and professional services concerns.
# Salesforce Expertise
# Certifications (9)
# Geographic Focus
Languages: English, Portuguese, Spanish
International: Ireland, United Kingdom
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