Company summary
Great Software Laboratory (GS Lab) has been the technology partner of choice to 150+ organizations across North America, Europe, and Asia-Pacific for over 17 years. Leveraging our expertise in 130+ tools & technologies, we have created 350+ ‘first-of-its-kind solutions to real-world problems. Our ‘Beyond code’ philosophy ensures that we not only push the boundaries of existing technologies but also try out newer problem-solving approaches to keep our customers one step ahead of their competitors. Our global team of 1500+ employees is adept at creating ‘real value’ at each stage of the customer growth journey, right from proofs-of-concept to completely scaled-up products.

Our Differentiators

• Product engineering DNA & technology expertise helps us build iPaaS solutions and seamlessly integrate new age SaaS products & legacy platforms.
• 350+ Products developed
• 7% of our Engineers working on R&D projects
• We are rated 4.3/5 by our customers for flexibility

Our Salesforce and MuleSoft Experience

• We are a Salesforce consulting partner since 2019 and have successfully delivered multiple client projects across Salesforce Sales Cloud, Service Cloud, Experience Cloud, CPQ, and core Platform
• Multiple enterprise systems integration engagements
• 3 MuleSoft Certified Connectors Published
• Certified MuleSoft & Salesforce Experts
• Follow MuleSoft Catalyst Process
• The Google BigQuery, Docker_ and ElasticSearch connectors are developed and maintained by GS Lab.

Services

• Product Engineering & Development
• Performance Engineering
• Professional Services
• Managed Services
• User Interface & User Experience Services

Technology

1. Cloud & Infrastructure
2. Networking
3. Communications
4. Internet of things
5. Identity, Security & Governance
6. Artificial Intelligence & Data Science (Analytics & Machine Learning)
7. Enterprise Applications

Expertise Salesforce Platform Expertise

We have expertise across Salesforce Sales Cloud, Service Cloud, Community Cloud, and the Salesforce platform which includes the following:

• Salesforce Service Cloud: We have Certified Service Cloud consultants and have delivered multiple engagements where we have configured and customized Salesforce Service Cloud. We have expertise in agent console, case management, FSL (Field Service Lightning), knowledge management, and CTI integration. We have integrated Salesforce Service Cloud with other business applications
• Salesforce Sales Cloud: We have Certified Sales Cloud consultants and have expertise in implementing & configuring Sales Cloud functionality across account management, opportunity management, contact and leads management, contract management, partner management, CPQ, and integration with other business applications to enable order management.
• Salesforce Community Cloud: We have Certified Community Cloud consultants and have experience in implementing internal and external-facing communities. We have enabled Sales Cloud and Service Cloud data to be exposed to Customer, Partners, and Employee Communities on the Community cloud. We have helped customers to customize the communities to give a better user experience and align with their branding guidelines.

Certifications

Our Salesforce Practice has a balanced mix of Architects, Leads, Developers, Administrators, and QAs. The team collectively holds 40+ Salesforce & AppExchange product certifications which include the following -

• Salesforce Administrator Certification
• Salesforce Sales Cloud Certification
• Salesforce Service Cloud Certification
• Salesforce Community Cloud Certification
• Salesforce CPQ Certification
• Salesforce Einstein Analytics & Discovery Certification
• Salesforce Platform App Builder Certification
• Salesforce Platform Developer I & II Certification
• Copado Administrator Certification

Industries

1. Information Technology
2. Manufacturing
3. Telecom
4. Communications
5. Security & Surveillance
6. Healthcare
7. Fintech