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Highlights CONSULTANCY: Transformation of your Omnichannel strategy into requirements,Lead business case creation and implementation roadmap,Manage RFP, assist in analysis of providers responses & selection,Project Management, andTraining DELIVERY:Solution design,Build and integration,Technical run, and Evolution Support PACKAGED MODULES: Chatbot, Case Manager,Integrated/omnichannel,KPIs analytics,WFM, andCoaching Description For over a decade, comways is helping organizations across industries to provide better customer experience in an Omnichannel mode; empowered by strong partnerships with leading CRM/CTI /AI vendors and by holding profound expertise in the contact centre arena, comways became a TRUSTED integrator of leading brands in the Benelux and France, such as Sodexo, Euroconsumers, NMBS, STIB, Mutualité-Chretien, Thalys, Securitas, Renaults, IKEA and Intrum.
# Salesforce Expertise
# Certifications (5)
# Geographic Focus
Languages: Dutch, English, French
International: Belgium, Bulgaria, Portugal, Spain