We turn the installed base into a growth driver — on Salesforce.
logicline is a Salesforce product provider and implementation partner for service digitization in mechanical engineering. We help manufacturers of machines, plants, and equipment turn their installed base into a growth driver — structured, digitized end-to-end, and aftermarket-ready.
Many manufacturers struggle with scattered service data, manual workarounds, and missed revenue in after-sales. We close those gaps with one connected platform on Salesforce: digital machine record, customer portals, spare parts commerce, IoT asset management, knowledge integration, and AI agents — all in one architecture.
Our 4-step path:
- Digitize — Structure the installed base with IOTAM, our digital machine record.
- Connect — Integrate portals, IoT, spare parts commerce, and partner solutions end-to-end into Salesforce.
- Decide — Add Service Decision Intelligence (SDI): an AI-powered intelligence layer that turns fragmented data into grounded service decisions with source citations, operated on your infrastructure.
- Automate — Prepare for autonomous, outcome-based service ("Service as Software").
Each step delivers standalone value. Together they enable service that scales like software.
