Marketing, Sales, and Service all play a vital role in the growth of an organization. This all stems from bringing leads and converting them to opportunities and deals/clients. Salesforce Text (SMS) apps act as a bridge between clients and current/potential customers by providing instant feedback transferring updates in real-time.
These apps can bring more leads, provide exemplary service to existing clients, and even be used for nurturing clients. These are attributes required by sales teams who utilize these apps every day.
If you use the Salesforce CRM Platform for your Sales/Service teams, you can use various messaging apps to help teams perform well and generate better ROI. The apps are being sold on Appexchange for Salesforce customers on the Salesforce Platform.
To decide on the messaging app, you need to check if the app
This app helps the business’s marketing, sales, and support team connect with customers and prospects. The conversation can take place from a single inbox giving teams a 360-degree view of conversations with clients. This will ultimately increase the performance of Sales and Support agents and provide a better experience to clients.
Supported in Salesforce:
Supports the usage of
4.9 out of 5 stars
Channels Supported: Facebook Messenger, WhatsApp, text, and MMS
We would recommend using this app; this will add a lot of value to the business. The app is effortlessly configurable and can be managed by any salesforce Admin. Also, this provides multiple ways of a message to the team. Mobile support is also there. If the number of users is less, you can vouch for this option.
360 SMS App operates across multiple channels like SMS, MMS, WhatsApp, Voicemail, and Computer Telephony Integration (CTI) from Salesforce. This can help nurture leads with various things such as text messaging, voicemail, and CTI campaigns. It provides free USA-based Salesforce and SMS consultants to configure the app on trial installs to get started quickly.
Supported in Salesforce
Promotes usage of
4.9 out of 5 stars
We would recommend using this app; this will add a lot of value to the business. The app is effortlessly configurable and can be managed by any salesforce Admin. Also, this provides multiple ways of a message to the team. If the number of users is less, you can vouch for this option.
Mogli SMS & WhatsApp offers a free configuration to bring your numbers and shortcodes globally. Scheduling or sending Reminder text messages can be set up via Flows, Process builders/ triggers.
Supported in various clouds of Salesforce such as:
5 out of 5 stars
We would recommend using this app; this will add a lot of value to the business. The app is easily configurable by the business user. Also, configuration support is provided by the team. Also, this offers multiple ways of a message to the team. The only challenge is that Facebook messenger support is unavailable for the app. It can be a cost-friendly option if you have a big team to support and only need to use WhatsApp.
Mercury SMS provides two-way text message communication integrated directly within Salesforce. The app includes an option to send outbound messages to individuals and bulk lists, select from a library of templates, and receive inbound notifications.
Supported in Salesforce
5 out of 5 stars
If the business only needs to communicate via text messages and is not willing to use WhatsApp or Facebook messenger to reach the clients, it can prefer to use this messaging tool.
Blackthorn SMS Send and Receive SMS communication using any standard or custom object. Send bulk SMS communication utilizing the app. Also, agents can send and receive image messages.
5 out of 5 stars
Suppose a business has a lot of users and only needs to send SMS messages to customers. If not looking to connect via Social Media platforms such as WhatsApp, Facebook messenger, then they can choose to use this app as it can be a cost-effective solution.
Once you have got the hang of the Salesforce Text SMS Apps, there are many ways its functionality can be used. Adopting one for your company can give access to various features that can help in multiple ways. It enables you to get an overview of leads, better understand customers’ demands, and respond to messages at any time.
Comparing the five Apps, the 360 SMS app is excellent with many features. It is available in multiple languages and currencies. Available for mobile and is lightning ready. A team can quickly get it set up and start using it. It has fantastic feedback from the clients.
| App Name | SMS Magic | 360 SMS | Mogli SMS | Mercury SMS | BlackThorn Messaging |
| AppExchange Rating | 4.9/5 stars | 4.9/5 stars | 5/5 stars | 5/5 stars | 5/5 stars |
| Features | SMS, MMS, and CTI | SMS, MMS, and CTI | SMS | SMS and MMS | SMS and MMS |
| Social Media | WhatsApp and Facebook Messenger | WhatsApp and Facebook Messenger | Not Supported | Not Supported | Not Supported |
| Multi-lingual | No | Yes | No | Yes | No |
| Multi-currency | No | Yes | No | No | No |
| Which Salesforce Cloud Supported | Sales Cloud and Service Cloud | Sales Cloud, Service Cloud, Community Cloud, and Marketing Cloud | Sales Cloud, Community Cloud, Marketing Cloud, and Omnichannel | Sales Cloud, Marketing Cloud, and Service Cloud | Sales Cloud and Community Cloud |
| Salesforce 1Mobile App Supported | Yes | Yes | Yes | Yes | No |
| Pricing | $7 per user/month | $7 per user/month | $167 per company/month | $10 per user/month | $ 99 per company/month |
You can add up to 5 agencies to your list and contact all of them at once. This will increase your chances of finding the right provider for your needs.