Contact Center by Zisson
CTI, IVR, ACD, Telephony, Softphone, Chat
By Zisson ASTelephony
- Rating
- 5.0
- Reviews
- 1
- Pricing
- Paid
- From €18 per user per month
- Listed since
- 2019
About Contact Center by Zisson
Customer Success Every Time
Zisson integrated with Salesforce helps your agents deliver a more efficient and optimized experience for your customers. Each time a customer calls your organization, agents are presented with the Salesforce customer 360-degree view that shows previous inquiries, communication, and outcome! All the tools you need to achieve customer success.
Our modules include:
- Chat and social media support
- Softphone
- Click-to-Call
- Presence management
- Agent status control
- Intelligent routing
- Inbound screen pop-up
- Statistics on inquiries
- Caller authentication
- Outbound SMS
- Hot desking
- Zisson IP PBX
- Local presence – agents can easily change the number displayed
Reinforced with information, your sales teams and your agents will respond more precisely to inquiries, improve first call resolutions and take a more proactive customer service approach. Get started today!
Highlights
- Customers have new requirements for effective communication and accessibility. We provide a omnichannel call center solution that combines all communication channels in one platform to boost your productivity and customer satisfaction.
- Intuitive interface that requires minimal training and maximum time saved for your agents to get started.
- Always updated IVR (Interactive Voice Response) solution that can seamlessly route callers to the right person for the inquiry. Routing allows you to provide an excellent and professional first impression. "Show me you know me!"
Screenshots
Image 1 of 5
Pricing
Paid, from €18 per user per month.
| Plan | Price | Billed | Free trial |
|---|---|---|---|
| Default Plan | €18 per user | Monthly | 30 days |
You will need a Zisson Contact Center subscription in addition to the Salesforce app fee. Contact us for more details
The publisher offers discounts.
Compatibility
- Requires
- Sales Cloud
- Service Cloud
- Salesforce editions
- Enterprise
- Unlimited
- Developer
- Lightning Experience
- Supported
- Salesforce mobile app
- Not supported
- Salesforce security review
- Passed on June 24, 2022
- Languages
- English
- Finnish
- Danish
- Swedish
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