InGenius
Computer Telephony Integration (CTI) for Service and Sales
By Upland SoftwareTelephony
- Rating
- 4.9
- Reviews
- 76
- Pricing
- Paid
- From $32 per user per month
- Listed since
- 2013
About InGenius
Connects phone systems to Salesforce for sales & service team productivity
Computer Telephony Integration (CTI): Upland InGenius integrates Avaya, Cisco, Genesys, and Asterisk phone systems into Salesforce with Open CTI to deliver productivity to inbound and outbound call centers.
Key Features: Click-to-Dial Screen Pop Automated Call Logging Salesforce Screen Transfer Business Process Integration Sales Engagement Omni-Channel
InGenius also offers a BYOT solution for Salesforce Voice.
Key Features: Salesforce Voice Agent Experience Command Center for Service integration Salesforce Voice Analytics integration Simplified administration launched from Salesforce Map IVR data to Salesforce fields
Not sure which you need? For more info see our InGenius for Salesforce Voice listing. Contact us today to find the right solution.
A Salesforce partner since 2012, InGenius is a trusted partner to contact centers everywhere wishing to amplify the value of their contact center technology investments.
Highlights
- BENEFITS Improve Customer Satisfaction • CTI puts caller information at the agent's fingertips. • Provides a warm start and eliminates redundant questions to callers with call pop and screen transfer. • Streamlines customer authentication.
- Increase Productivity • Tracks customer interactions in a single view. • CTI saves an average of 1 minute/call, increasing call capacity. • Squashes pain points for agents like repetitive data entry, clunky transfers and difficult workflows.
- Gain a 360° View of Customer Interactions • Gives visibility into all customer touchpoints with consistent call logging and enhanced CTI call reports. • Tracks agent efforts in detail for compensation and benchmarking.
- Open CTI End of Life: Plan Your Path Forward Open CTI is retiring soon. InGenius helps you transition to Salesforce Voice without disrupting your contact center or replacing your telephony. For more info see our InGenius for Salesforce Voice listing.
Screenshots
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Pricing
Paid, from $32 per user per month.
| Plan | Price | Billed |
|---|---|---|
| Default Plan | $32 per user | Monthly |
Please contact our team at kcmpartner@uplandsoftware.com to discuss pricing, volume discounts and see a demo. Warning - Using InGenius may cause symptoms of increased productivity and happy employees!
The publisher offers discounts.
Compatibility
- Works with
- Financial Services Cloud
- Health Cloud
- Manufacturing Cloud
- Requires
- Sales Cloud
- Service Cloud
- Salesforce editions
- Professional
- Enterprise
- Unlimited
- Performance
- Lightning Experience
- Supported
- Salesforce mobile app
- Not supported
- Salesforce security review
- Passed on December 19, 2024
- Industries
- Education
- Financial Services
- Languages
- English
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