Unaric Voice logo

Unaric Voice

CTI, Microsoft Teams Phone & Telephony for Salesforce | 3CX

By UnaricSales

View on AppExchange(opens in a new tab)Publisher website(opens in a new tab)
Rating
5.0
Reviews
156
Pricing
Paid
From $27 per user per month
Listed since
2011

About Unaric Voice

Native Microsoft Teams Phone integration for Salesforce & Salesforce Voice

Unaric Voice brings Microsoft Teams Phone calling into Salesforce. Teams Phone remains your phone system. Salesforce remains the workspace. Unaric connects them without a separate telephony platform.

FAQs

Q: Does it work with Salesforce Voice? A: Yes. Connect Teams Phone to Salesforce Voice (Service Cloud Voice, now Salesforce Partner Contact Center) for the full Salesforce Voice workspace, or start with the Unaric client and move when the timing fits.

Q: Is this an official Salesforce path? A: Yes. Unaric follows the Salesforce Voice with Partner Telephony model.

Q: Can we run Open CTI and Salesforce Voice at the same time? A: Yes, in one Salesforce org, so you can move one team at a time.

Q: How does rollout work? A: A named engineer leads it with your team, from the kickoff call through testing, sign-off and the move to production. Roll out one team or business at a time.

Q: How is it priced? A: Per user per month, with a 15-user minimum and volume discounts for larger rollouts. See the Pricing tab.

Q: Who supports us after rollout? A: Your Customer Success Manager and our Support team, under our SLA.

Highlights

  • AUTOMATIC CALL LOGGING, EVEN WITH SALESFORCE CLOSED Inbound, outbound and missed Teams Phone calls log to the matching Salesforce record automatically, including calls answered in the Teams mobile app, Teams desktop or on a desk phone..
  • INBOUND AND OUTBOUND TEAMS CALLS IN SALESFORCE For sales and service teams. Incoming calls open the matching contact, lead or case, with the queue name and caller ID as the call rings. Outbound calls start from the record.
  • TEAMS PHONE IN SALESFORCE VOICE Connect Microsoft Teams Phone to Salesforce Voice (Service Cloud Voice, now Salesforce Partner Contact Center). Your agents get the native Salesforce Voice workspace, with calls running on Teams Phone.
  • WORKS WITH YOUR TEAMS CALLING SETUP Your numbers, PSTN setup, queues and routing rules stay in Teams Admin Center and work as they do today. No second calling platform to run.
  • CALL MEDIA STAYS IN TEAMS Unaric is not in the live audio path and does not store call audio. Call activity is written to Salesforce from your Microsoft tenant via Microsoft Graph.
  • LIVE TRANSCRIPTION IN SALESFORCE VOICE On the Salesforce Voice path, calls are transcribed live in the Salesforce Voice workspace. Salesforce AI features, such as Einstein Work Summaries, can use the transcript where licensed.
  • CALL REPORTING IN SALESFORCE Native Salesforce reports show answered versus missed calls, inbound versus outbound, calls per rep and per queue, and your busiest hours.
  • SANDBOX SETUP ON THE KICKOFF CALL On the kickoff call, you install the Salesforce package and approve two Microsoft apps, and Teams calls work in your Salesforce sandbox. A named engineer then leads testing and the move to production.
  • ALSO WORKS WITH 3CX Use another phone system alongside Teams Phone, such as 3CX? Unaric Voice can connect it to Salesforce too.

Screenshots

The Only Microsoft Teams Phone + Salesforce Integration
The Only Microsoft Teams Phone + Salesforce Integration

Pricing

Paid, from $27 per user per month.

Unaric Voice plans
PlanPriceBilled
Microsoft Teams Phone Connector for Salesforce$50 per userMonthly
Connector for Other Telephony Systems (Non-Teams)$27 per userMonthly

Minimum billing: 15 users (accounts with fewer than 15 users are billed for 15). Volume discounts available. Enterprise pricing on request. Questions or quotes: sales@unaric.com

Compatibility

Works with
  • Marketing Cloud
  • Financial Services Cloud
  • Health Cloud
Requires
  • Sales Cloud
  • Service Cloud
  • Platform Cloud
Salesforce editions
  • Enterprise
  • Unlimited
  • Performance
  • Developer
Lightning Experience
Supported
Salesforce mobile app
Not supported
Salesforce security review
Passed on April 7, 2026
Industries
  • Horizontal Product
Languages
  • Dutch
  • English
  • Finnish
  • French
  • German
  • Danish
  • Italian
  • Japanese
  • Korean
  • Portuguese
  • Russian
  • Chinese (China)
  • Spanish
  • Swedish
  • Thai
  • Chinese (Taiwan)

More Sales apps

The most reviewed Sales apps on the AppExchange, to compare before you choose.

All app categories