360 CTI Telephony for Salesforce

Highlights

• Voice, Telephony & Cloud Telephony in Salesforce Bring every Voice call into Salesforce with 360 CTI. Built on Open CTI, it works as a CTI Connector for Telephony and Cloud Telephony, so teams manage Voice, calling and CTI workflows without switching.
• Let AI Handle Routine Calls Let Conversational AI manage routine Voice conversations with 360 CTI. Its AI Calling Agent, AI Voice Agents and AI chatbot use speech-to-text, while autonomous AI Agents handle routing, lead follow-up and support.
• Voice Calling with Power Dialer, Auto Dialer & Click to Dial With the 360 CTI Power Dialer and Telephony, built for high-volume outbound Voice calling, it combines Power Dialer, Auto Dialer, Predictive Dialer & Click to Dial with call logging.
• Route Callers to the Right AI Contact Center Cut missed inbound calls with Call Routing. 360 CTI gives Call Center & CCaaS-ready Contact Center teams an AI-powered contact center that routes every Voice call and WhatsApp conversation to the right agent.
• Call Recording, AI Call Transcription & Sentiment Analysis Record, transcribe & log every Voice call automatically. 360 CTI syncs real-time call recordings and transcripts to CRM objects, with AI meeting notes, Zoom and Teams sync, and AI Automation.
• Make Clear Voice & Phone Calls from Any Device Give teams reliable Voice & Phone Calling. With 360 CTI, every Voice call & phone conversation stays inside Salesforce, so reps manage Voice & calling activity with clear Voice quality, no switching.
• Call, Text, SMS & WhatsApp in One Place Reach customers on WhatsApp, WhatsApp Business, SMS, two-way SMS & Messaging for outbound Voice Calling. 360 CTI connects every WhatsApp, Voice call & text to Salesforce, automating SMS text messaging via Flow.
• Proven Voice & Telephony Results with 360 CTI Rated 4.87/5 on AppExchange, 360 CTI is a top rated CTI app trusted by Salesforce teams to connect Voice calling with CRM workflows, speed follow-up, sales coaching and call logging via CTI automation.
• Voice & Phone Calling for Sales Cloud & Service Cloud Give Sales and Service teams one platform for outbound Voice outreach and inbound support. 360 CTI helps SDRs, RevOps, agents, Call Center and Contact Center teams log every call and conversation.