NiCE Salesforce Agent
CTI / IVR / ACD / Dialer / Contact Center
By NICE CXoneTelephony
- Rating
- 4.6
- Reviews
- 102
- Pricing
- Paid
- From $20 per user per month
- Listed since
- 2014
About NiCE Salesforce Agent
NICE CXone Salesforce Agent —Personalized Customer Experience
Personalize Interactions with Omnichannel Context: Customers want agents to know who they are and what they want without long explanations. NICE CXone Salesforce Agent gives your agents a 360-degree view of the customer, including insights into interactions across all channels.
Increase Agent Efficiency: When agents have too many screens & applications to juggle, customer service suffers. Our integration streamlines omnichannel contact handling while improving agent efficiency. Use customer data—caller ID, IVR input, customer number, etc.—or CXone skills-based routing to connect customers to the ideal agent or queue. Integrated WEM capabilities empower agents to manage their schedules and performance directly in Salesforce.
Deploy & Maintain with Ease: Integrations can be difficult and costly to develop, deploy & maintain. CXone Salesforce Agent lets you deploy an integrated contact center solution in minutes and download updates as needed.
With the industry’s most unified, multichannel cloud platform, NICE inContact is affordable, easy to manage, fast and flexible to implement. We provide solutions for: ACD, IVR, Dialer, CTI, WEM (QM/WFM), & Analytics.
Highlights
- Improved CX: Save at least 2 minutes per call by synchronizing contact center and CRM information. Leverage customer data to optimize interaction routing. Improve CSAT scores by personalizing the omnichannel customer experience. Easy channel elevation.
- Handle 10% more calls: Integrate contact center controls within Salesforce. Automatically create and map contact information to objects, e.g., cases, contacts, accounts and tasks. Skills-based routing directs digital channels to the best-suited agent.
- Reduced training costs: No custom development required for this pre-built integration. Eliminate toggling between multiple applications & simplify the agent experience. Integrated WEM capabilities let agents manage schedules & performance in Salesforce.
Screenshots and videos
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Pricing
Paid, from $20 per user per month.
| Plan | Price | Billed |
|---|---|---|
| Default Plan | $20 per user | Monthly |
You must have an active NICE CXone account for the Salesforce Agent to work. NOTE: $20/per month / agent for NICE CXone customers. (For full pricing contact us.)
The publisher offers discounts.
Compatibility
- Works with
- Health Cloud
- Government Cloud
- Requires
- Sales Cloud
- Service Cloud
- Marketing Cloud
- Salesforce editions
- Professional
- Enterprise
- Unlimited
- Performance
- Developer
- Lightning Experience
- Supported
- Salesforce mobile app
- Not supported
- Salesforce security review
- Passed on November 13, 2025
- Industries
- Financial Services
- Government
- Healthcare & Life Sciences
- Languages
- English
- French
- German
- Italian
- Japanese
- Korean
- Portuguese
- Russian
- Chinese (China)
- Spanish
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