Wildix UCaaS Integration
AI-Powered CTI, Messaging, Video & Audio Conferencing
By Wildix EE OÜTelephony
- Rating
- 4.7
- Reviews
- 6
- Pricing
- Paid
- From €4 per user per month
- Listed since
- 2020
About Wildix UCaaS Integration
Unified CTI & Sales Intelligence: VoIP, AI Coaching & Agentforce Insights
Your Workflow, Your Way Stop fighting your tools and start closing deals. From automated activity logging to the integrated Wildix Dialpad, we create a seamless flow using advanced CTI to transform Salesforce into a powerhouse for sales and service.
Instant Context, Better Service Ditch tab-switching fatigue. With click-to-call and Incoming call popup functionality, your team views history instantly. Our system will auto-detect existing contacts and redirect to their page, ensuring agents have data before they say "hello."
Searchable Intelligence Wildix seamlessly injects your call history, meetings, and AI-driven transcriptions into Salesforce. Manage your directory, leads, and tasks directly within the CRM for a truly unifiedworkspace.
Beyond the PBX Leverage AI sentiment analysis and sales intelligence to transform raw conversations into custom reports and dashboards. Every Chat, SMS, and WhatsApp message flows automatically into Salesforce, unifying digital touchpoints for a complete 360-degree customer journey across desk phones, mobile apps, or web browsers.
Highlights
- Wildix turns Salesforce into a high-performance communication hub. Automated logging and targeted AI insights offer deeper analysis and empower sales and service cloud teams to move faster while giving managers real-time performance visibility.
- ● WORK IN SALESFORCE? The Wildix dialer streamlines your workflow with click-to-dial functionality, intelligent inbound screen pops and integrated CTI controls for a unified experience.
- ● WORK IN CONVERSATIONS? Access Salesforce directly within Wildix to manage leads, contacts tasks and opportunities without switching apps.
- ● WANT AUTOMATION? Enable auto-logging (online and offline) to boost efficiency by syncing call history, chats and AI summaries.
- ● NEED DEEPER INSIGHTS ? Our agentic AI enriches Salesforce with advanced call intelligence, sentiment analysis and automated reporting. You can also trigger Agentforce actions to automate workflows.
Screenshots and videos
Pricing
Paid, from €4 per user per month.
| Plan | Price | Billed |
|---|---|---|
| Salesforce Integration | €4 per user | Monthly |
| Salesforce Integration | $4 per user | Monthly |
| Salesforce Integration | £4 per user | Monthly |
Compatibility
- Works with
- Financial Services Cloud
- Health Cloud
- Requires
- Sales Cloud
- Service Cloud
- Salesforce editions
- Professional
- Enterprise
- Unlimited
- Lightning Experience
- Supported
- Salesforce mobile app
- Not supported
- Salesforce security review
- Passed on April 27, 2020
- Industries
- Financial Services
- Healthcare & Life Sciences
- Manufacturing
- Languages
- English
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