TrueDialog

Highlights

• 100% Salesforce-native SMS Send bulk and two-way SMS and MMS directly from Lead, Contact, and Opportunity records. No pop-ups, no second login, no middleware — every message and reply logs straight to the Salesforce activity timeline automatically.
• Works with Salesforce Flows Make SMS a step in the automations you already run. Trigger one-off or mass texts from Salesforce Flows, personalize them with dynamic fields and reusable templates, and keep marketing, sales, and service working in one system.
• Mass texting at scale Send bulk SMS, schedule sends for the right moment, and clone a winning campaign in a click. Built-in reporting tracks delivery, opt-outs, link clicks, and engagement so you can tune the next send.
• TrueDelivery® AI deliverability TrueDelivery® pre-checks every outbound message against current carrier spam filters before sending, flagging or blocking problematic messages so more of your texts arrive. When a message is flagged, fix it before sending.
• Owned messaging infrastructure TrueDialog owns its messaging infrastructure end-to-end; no third-party aggregators, no added points of failure. The result is reliable delivery, enterprise throughput, and 99.99% uptime for your most time-sensitive messages
• U.S. support & built-in compliance Reach a 100% U.S.-based white-glove support team by phone and email — a real person, not a bot. Compliance is built in: opt-out management, automated 10DLC registration, SOC 2 Type II, TX-RAMP, and ISO 9001 certified
• AI Assistant for faster replies AI Assistant reads incoming texts and suggests responses your team can send in a click, so two-way conversations get answered faster and new reps ramp quickly. Available natively inside the TrueDialog Salesforce integration
• Unlimited users and enterprise governance Role-based permissions, view-only and full-access roles, and an Account Tree hierarchy give admins control across teams and business units — with unlimited users on every plan, so your cost never scales with seats
• Short codes, long codes, and toll-free Choose the right number for every use case: high-volume short codes for campaigns and alerts, 10DLC long codes for two-way conversations and sales outreach, and toll-free numbers for trusted customer support.