WatBox

Highlights

• Native Telephony & CTI Integration Complete Salesforce telephony with click-to-call, inbound/outbound phone dialer, screen pop, and instant call routing inside Lightning.
• Automated Power Dialer for High-Volume Outbound Sales Accelerate sales outreach with a native power dialer. Execute high-volume calling campaigns directly from standard or custom Salesforce List Views to boost agent productivity.
• AI-Powered Telephony Integration for Seamless Voice Automation AI-powered Computer Telephony Integration for seamless voice calling. Automate voice broadcasts and reach audiences simultaneously, optimizing outbound cadence with AI-driven efficiency.
• Smart Inbound Call Routing & Native IVR Call Management Route inbound callers to the right agent or queue instantly. Utilize native IVR and skill-based call routing to streamline your customer service telephony workflows natively in Salesforce.
• Click-to-Dial Softphone & Automated Call Activity Logging Enable one-click voice calling from any Account, Lead, or Case record. Automatically log all inbound and outbound calls, voicemails, and call dispositions directly to standard CRM records.
• AI Contact Center Intelligence & Real-Time Telephony Analytics Transform your CRM into an AI contact center. Track inbound call volume, outbound performance, and agent productivity using live native Salesforce Dashboards and Reports.
• Secure Call Recording & One-Click Voicemail Drop Automation Securely capture voice recordings and store them directly on standard Salesforce records. Drop pre-recorded voicemails with a single click during outbound sales calling campaigns.
• Salesforce Flow Automation for Post-Call Voice Workflows Trigger automated follow-ups, record updates, and task assignments after every phone call using native Salesforce Flow automations without writing any custom APEX code.
• Unified Sales & Service Cloud Console Softphone Integration Unify inbound telephony and outbound dialers seamlessly across Sales Cloud and Service Cloud consoles. Deliver a frictionless single-screen desktop experience for all your agents.