thinkConnect CTI Connector for Salesforce

MAIN FEATURES:

> NATIVE CRM INTEGRATION: Thanks to the thinkConnect native integration with Salesforce, your agents will be able to match call activities with any business process and/or workflow your organization has already defined. Salesforce administrators can easily integrate, customize and configure the CTI component.

> CLICK-TO-DIAL: Click on any phone field in any object to automatically dial using your softphone, handset or mobile extension.

> OMNI-CHANNEL INTEGRATION: Centralize operations across all channels including voice. Supports blended agents by adding telephony to Salesforce Omni-Channel.

> INBOUND CALLS POP-UP: View your customer related information before the call is connected by matching on phone number.

> CALLS REPORT: Automatically report inbound and outbound calls in your Salesforce activity objects. Add wrap-up notes at the end of any call.

> CALL TRANSFERS AND CONFERENCES: Easily transfer calls (blind and consutative) and initiate conference calls.

> MULTI-PBX SUPPORT: Avaya, Genesys, Cisco, Altitude, Enghouse – Presence Suite, Asterisk. (more coming soon).