Tethr
Effortless conversation analytics
By TethrTelephony
- Rating
- Not rated yet
- Reviews
- No reviews yet
- Pricing
- Paid
- From $2,500 per company per month
- Listed since
- 2016
About Tethr
Insights from customer conversations made actionable in Salesforce
Combing through call notes and summaries in Salesforce to find out what happened in a customer conversation is time consuming and provides an incomplete picture. Was the customer frustrated? Are they a churn risk? Was there an opportunity for an upsell? How did your agent handle the interaction?
Tethr enables*:
- Get to work immediately with hundreds of out-of-the-box categories that analyze customer conversations and surface actionable insights
- Access call and chat transcripts from Tethr within Salesforce
- Automatically associate calls and chats with Salesforce contacts
- Produce conversation insight reports within Salesforce using Tethr call and chat data
- Ingest Salesforce chat interactions into the Tethr platform for analysis
- Requires a Tethr Subscription
Highlights
- Tethr analyzes customer conversations and generates structured, trusted, research-backed insights that improve customer experience, agent performance, sales results, and more.
- Every conversation is analyzed, scored, and benchmarked against other companies over millions of interactions – enabling you to easily target and focus on the highest opportunities for improvement
- Tethr + Salesforce provide the gold standard for closed-loop actions. Salesforce chat data flows into Tethr, creating structured insights, then insights are sent back into Salesforce and attached to the appropriate customer so actions can be automated.
Screenshots
Image 1 of 10
Pricing
Paid, from $2,500 per company per month.
| Plan | Price | Billed |
|---|---|---|
| Default Plan | $2,500 per company | Monthly |
Salesforce to Tethr integration is included for free with a Tethr subscription. Please contact Tethr for more information on pricing.
Compatibility
- Salesforce editions
- Enterprise
- Unlimited
- Performance
- Developer
- Salesforce Platform
- Lightning Experience
- Supported
- Salesforce mobile app
- Not supported
- Languages
- English
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