Recordia® phoneset and mobile Call Recorder
Compliance | Contact Center
By Cloud Worldwide ServicesTelephony
- Rating
- Not rated yet
- Reviews
- No reviews yet
- Pricing
- Paid
- Listed since
- 2019
About Recordia® phoneset and mobile Call Recorder
Record, Store, Analyze your Sales, Business and Contact Center calls
Recordia® is a Global Service Provider that records calls and other interactions such as video, SMS, Fax, Chats and Face to Face meetings (some optional).
EASY ACCESS
To all your inbound and outbound calls from Salesfoce. Unlimited storage.
SUPPORTS MOST PBXs
You do not need to change your telco provider or pay different rates. Use what you already have because we integrate with main vendors including Cisco, Avaya or Microsoft. We also integrate with several telcos worldwide.
CLOUD BASED
Most of the times, there´s nothing to install, no servers, no hardware. Anywhere in the world.
AUTOMATE TASKS
Calls are automatically recorder while you are on the road (mobile) or in the office. Your agents focus on customers not on data entry. Less admin, more sales.
OPTIONAL TRANSCRIPTION MODULE
Get the call transcribed, read at your own pace or search by keywords and share specific content with your team. Get insights from call data.
COMPLIANT
With most security regulations around the world, with advanced encription and data sovereignty implementation.
INDUSTRIES
- Banks and Finantial institutions
- Insurance
- Call Centers
- Emergency
Highlights
- ALL INTERACTIONS Automatically registers and records all calls (mobile* and landline) and categorize them within the appropiate contact so you may have a 360º view on how agents are performing and how customers are called. (*) in selected countries.
- SECURITY AND PERMISSIONS - Provides a security layer so recordings are never stored within Salesforce - Security and audit trail compliant with most regulations. - Supervisors can only hear recordings belonging to their team when needed.
- REAL IMPACT FROM CALL DATA SALES - Know when customers are called - Discover real agent performance OPERATIONS - Solve disputes - Playback calls for coaching MARKETING - Know what customers are talking about - Get insights from calls
Screenshots and videos
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Pricing
Paid.
Volume discounts available. We charge a monthly fee per mobile, phoneset or endpoint to be recorded (mobile or landline). Pricing is for 1 year retention of calls regardless of the amount of data stored
Compatibility
- Salesforce editions
- Professional
- Enterprise
- Unlimited
- Developer
- Lightning Experience
- Supported
- Salesforce mobile app
- Not supported
- Salesforce security review
- Passed on August 15, 2022
- Languages
- English
- Spanish
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