Recordia® phoneset and mobile Call Recorder logo

Recordia® phoneset and mobile Call Recorder

Compliance | Contact Center

By Cloud Worldwide ServicesTelephony

Rating
Not rated yet
Reviews
No reviews yet
Pricing
Paid
Listed since
2019

About Recordia® phoneset and mobile Call Recorder

Record, Store, Analyze your Sales, Business and Contact Center calls

Recordia® is a Global Service Provider that records calls and other interactions such as video, SMS, Fax, Chats and Face to Face meetings (some optional).

EASY ACCESS

To all your inbound and outbound calls from Salesfoce. Unlimited storage.

SUPPORTS MOST PBXs

You do not need to change your telco provider or pay different rates. Use what you already have because we integrate with main vendors including Cisco, Avaya or Microsoft. We also integrate with several telcos worldwide.

CLOUD BASED

Most of the times, there´s nothing to install, no servers, no hardware. Anywhere in the world.

AUTOMATE TASKS

Calls are automatically recorder while you are on the road (mobile) or in the office. Your agents focus on customers not on data entry. Less admin, more sales.

OPTIONAL TRANSCRIPTION MODULE

Get the call transcribed, read at your own pace or search by keywords and share specific content with your team. Get insights from call data.

COMPLIANT

With most security regulations around the world, with advanced encription and data sovereignty implementation.

INDUSTRIES

  • Banks and Finantial institutions
  • Insurance
  • Call Centers
  • Emergency

Highlights

  • ALL INTERACTIONS Automatically registers and records all calls (mobile* and landline) and categorize them within the appropiate contact so you may have a 360º view on how agents are performing and how customers are called. (*) in selected countries.
  • SECURITY AND PERMISSIONS - Provides a security layer so recordings are never stored within Salesforce - Security and audit trail compliant with most regulations. - Supervisors can only hear recordings belonging to their team when needed.
  • REAL IMPACT FROM CALL DATA SALES - Know when customers are called - Discover real agent performance OPERATIONS - Solve disputes - Playback calls for coaching MARKETING - Know what customers are talking about - Get insights from calls

Screenshots and videos

Recordia® phoneset and mobile Call Recorder screenshot 1

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Pricing

Paid.

Volume discounts available. We charge a monthly fee per mobile, phoneset or endpoint to be recorded (mobile or landline). Pricing is for 1 year retention of calls regardless of the amount of data stored

Compatibility

Salesforce editions
  • Professional
  • Enterprise
  • Unlimited
  • Developer
Lightning Experience
Supported
Salesforce mobile app
Not supported
Salesforce security review
Passed on August 15, 2022
Languages
  • English
  • Spanish

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