Plivo CX Omnichannel Customer Service
Call Center | Voice, Chat, WhatsApp, SMS
By Plivo, Inc.Telephony
- Rating
- 5.0
- Reviews
- 25
- Pricing
- Paid
- From $15 per user per month
- Listed since
- 2022
About Plivo CX Omnichannel Customer Service
A simple customer service workspace for customer-obsessed teams
Plivo CX is a cloud customer service platform designed for SMBs, mid-market customer-obsessed companies to simplify omnichannel customer service and delight their customers at scale. The elegant user interface integrates with popular CRM, order management, or ticketing systems to display relevant customer information and inquiry tracking details in a single-page, user-friendly agent workbench.
Grow your customer support beyond phone calls and emails with Whatsapp, SMS/MMS messaging, and live chat. Plivo CX's intuitive IVR workflow builder, live dashboards, and historical reports empower customer support leaders with data-driven performance insights.
Say no to technical complexity and implementation headaches. Say yes to simplicity and scale when you need it - with Plivo CX!
Highlights
- SIMPLIFY - Eliminate system hopping while harnessing the power of your current tools. Plivo CX integrates with common business systems and enables true omnichannel customer support.
- MODERNIZE - Offer any channel your business and customers require, now or in the future. Plivo CX offers native voice, messaging, and live chat capabilities to handle support inquiries all within a single-view agent workspace.
- SCALE - Automatically resolve customer queries with 24/7 AI bots, and escalate complex queries to your reps. Plivo CX enables building custom automations for your business with AI agents and no-code workflow builder.
Screenshots
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Pricing
Paid, from $15 per user per month.
| Plan | Price | Billed | Free trial |
|---|---|---|---|
| Growth - Chatdesk | $15 per user | Monthly | 14 days |
| Growth - Call Center | $25 per user | Monthly | 14 days |
| Growth - Omnichannel | $29 per user | Monthly | 14 days |
| Business - Chatdesk | $30 per user | Monthly | 14 days |
| Business - Call Center | $40 per user | Monthly | 14 days |
| Business - Omnichannel | $69 per user | Monthly | 14 days |
The Salesforce integration is available for all Contacto plans. Learn more at: https://www.plivo.com/cx/service/pricing
The publisher offers discounts.
Compatibility
- Works with
- Sales Cloud
- Service Cloud
- B2C Commerce Cloud
- Salesforce editions
- Essentials
- Professional
- Enterprise
- Unlimited
- Performance
- Developer
- Salesforce Platform
- Lightning Experience
- Supported
- Salesforce mobile app
- Not supported
- Salesforce security review
- Passed on July 19, 2022
- Industries
- Horizontal Product
- Consumer Goods
- Healthcare & Life Sciences
- Languages
- English
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