PhoneMondo

Instantly see on the first ring who is calling you. PhoneMondo is a cloud based CTI solution that connects to nearly any phone systems using Tapi drivers delivered by the phone system manufacturer and any Android 4.x phone. It queries Salesforce and other data sources for additional information about the caller.

Seamless integration of CTI telephony into Salesforce, incl. Click-To-Call, Contact pop-up, manual phone dialing, adding notes to phone calls and using the powerful Salesforce report engine to analyse calls incl. call results, duration, etc.

Click to dial functionality: save time and never misdial phone numbers again Immediate display of contact info: see who calls you before you take the call Display of memo sheet: enter your notes during the phone call Seamlessly integrate telephony features into Salesforce Archive phone calls instantly: Tracks all your calls in Salesforce Activity log, even when your browser is not open.

PhoneMondo portal shows extended call statistics with valuable information about your phone usage like success rate, average wait time, heatmaps of calls per hour, ... and many more.