Orange
Flexible Contact Center with Salesforce - Telephony | CTI | ACD | IVR
By Orange BusinessTelephony
- Rating
- Not rated yet
- Reviews
- No reviews yet
- Pricing
- Paid
- From €15 per user per month
- Listed since
- 2021
About Orange
A Contact Center and a CRM all in one, 100% Cloud-based
Create easy, enjoyable, and effective customer experiences thanks to Flexible Contact Center with Salesforce.
Simplify your administration:
- Deploy quickly and maintain easily
- Eliminate the need for other applications thanks to full integration with Salesforce
- Manage your solution independently via the Selfcare tool
Increase productivity:
- Decrease the amount of training needed by having agents use a single interface
- Reduce agent effort and call handling times due to a complete work environment
- Make better decisions thanks to a 360 degree vision of your customers and unified reporting
Personalize customer interactions:
- Identify calls and route them to the right agent at the right time
- Trace all interactions and automatically note call details in Salesforce
- Empower teams to deliver quality service across any channel
Highlights
- Flexible Contact Center is a cloud solution with ready-to-use integration with Salesforce. It utilizes the power of Orange as a leading telecom operator to deliver high quality voice services, handle your call flows, and guarantee security.
- An intuitive interface gives you a unified view of omni-channel interactions. It offers agents and supervisors a complete work environment directly within Salesforce, eliminating the need for multiple applications and increasing your teams’ efficiency.
- Reporting and data analysis from Salesforce are cross-referenced with Flexible Contact Center Statistics, helping you gain insight into your customers and enabling you to optimize each interaction.
Screenshots and videos
Pricing
Paid, from €15 per user per month.
| Plan | Price | Billed |
|---|---|---|
| Default Plan | €15 per user | Monthly |
An active Orange Flexible Contact Center user account is required for the connector with Salesforce to work. For full pricing, contact us.
Compatibility
- Salesforce editions
- Essentials
- Professional
- Enterprise
- Unlimited
- Performance
- Developer
- Salesforce Platform
- Lightning Experience
- Supported
- Salesforce mobile app
- Not supported
- Salesforce security review
- Passed on June 29, 2020
- Industries
- Government
- Healthcare & Life Sciences
- Languages
- English
- French
- German
- Italian
- Spanish
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