Mitel® MiVoice Integration for Salesforce R2

To make calls, users search for a name or number, and selects one of the matching results; or select an entry from their favorites list or the missed, incoming or outgoing call history list; or simply select the click-to-dial phone icon next to any phone number in Salesforce.

During a call, users search for contacts and bring them into the conversation using conference or transfer, or bring up a dial pad to enter IVR digits. They can create a subject description for the call and type free-form notes or select from preconfigured frequently-used phrases that are saved with the call details in the Contact activity history.

For inbound calls, the MiVoice sidebar flashes with the caller details, but allows the user to continue working on their current Salesforce activity while deciding whether to answer the call. After the call is answered, the full Salesforce contact record is popped, assuming a matching record was found.

MiVoice Integration for Salesforce requires Mitel Open Integration Gateway software version 3.0 and licensing. MiContact Center software required to enable MiContact Center integration features. Contact your Mitel reseller for details.