Live Video for Tech Support
By Mirror Technologies IncTelephony
- Rating
- Not rated yet
- Reviews
- No reviews yet
- Pricing
- Paid
- From $29 per user per month
- Listed since
- 2021
About Live Video for Tech Support
Service at the speed of sight
MirrorMe helps your team troubleshoot issues with live video on every call.
Our 1-way live video service gets your support experts in front of issues quickly. No need to switch platforms to use our visual tools, stay on the call and take the guess work out of problem solving.
Sessions come with screen annotations, photo snapshots, and video recordings to share customer insights with marketing, product and quality teams.
And with our app-free solution, customers don’t need to download an app to join a live video call— it’s as easy as clicking an SMS link.
The results are more customer engagement, better troubleshooting and product details you thought you’d never get.
Highlights
- No app download or registration process for your customer. Customers receive an SMS message with a link to join a video call on iOS and Android.
- Enhance your telephony system with video. With MirrorMe, Agents can add 1-way video to existing customer calls without switching to another audio line.
- Calls are encrypted and secure. Video calls are connected through a globally distributed network, and session recordings can be stored in private cloud storage, allowing you to keep your data within regional borders.
Screenshots
Pricing
Paid, from $29 per user per month.
| Plan | Price | Billed |
|---|---|---|
| Default Plan | $29 per user | Monthly |
Our pricing is $29/mo per user, and starts with a 10-user minimum.
Compatibility
- Salesforce editions
- Essentials
- Professional
- Enterprise
- Unlimited
- Performance
- Developer
- Lightning Experience
- Supported
- Salesforce mobile app
- Not supported
- Salesforce security review
- Passed on September 7, 2021
- Languages
- English
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